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Quality in audiology : design and implementation of the patient experience /
Provides a detailed road map for how both clinicians and business managers alike can apply various components of Six Sigma, Total Quality Management and other quality initiatives to improve both the delivery of services to patients and the overall performance of their practice. It covers everything...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
San Diego, California :
Plural Publishing Inc.,
2013.
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| Temas: | |
| Acceso en línea: | Texto completo |
| Sumario: | Provides a detailed road map for how both clinicians and business managers alike can apply various components of Six Sigma, Total Quality Management and other quality initiatives to improve both the delivery of services to patients and the overall performance of their practice. It covers everything from the reception area to the marketing and operations of the practice. This book provides readers with several tools as well as a step-by-step plan for improving quality across all facets of their practice. |
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| Descripción Física: | 1 online resource (332 pages) : illustrations |
| Bibliografía: | Includes bibliographical references at the end of each chapters and index. |
| ISBN: | 9781597566728 1597566721 1597564729 9781597564724 |