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The conflict paradox : seven dilemmas at the core of disputes /
"Find the roadmap to resolution at the heart of the conflictThe Conflict Paradox is a comprehensive guide to overcoming conflict to arrive at a satisfying resolution. Written by one of the founders of the professional conflict management field and co-published with the American Bar Association,...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
San Francisco :
Jossey-Bass/A Wiley Brand,
[2015]
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| Edición: | First edition. |
| Temas: | |
| Acceso en línea: | Texto completo Texto completo |
Tabla de Contenidos:
- Cover; Title Page; Copyright; Contents; Preface; Acknowledgments; Chapter 1 The Art of Conflict; What We Bring to the Table, and What the Table Brings to Us; How Contradictions Make Us Who We Are; A Developmental Perspective; How Conflict Promotes Less Complex Thinking-and Simpler Thinking Promotes Conflict; How We Promote More Complex Thinking; Reflections from Practice; Chapter 2 Competition and Cooperation; Influential Approaches to Cooperation and Competition; The Thomas-Kilmann Model; Lax, Sebenius, and the Negotiator's Dilemma; Evolution and the Prisoner's Dilemma.
- The Evolution of CooperationEvolutionary Lessons from the Prisoner's Dilemma; Limits of the Prisoner's Dilemma; A New Approach to Cooperation and Competition; Reflections for Practice; Chapter 3 Optimism and Realism; The Faces of Optimism and Realism; Optimism and Realism: the Emotional Dimension; Embracing Uncertainty: Realistic Thoughts, Optimistic Attitudes; The Ethics of Optimism and Realism; Integrating Optimism and Realism, Clarity and Doubt; Further Reflections from Practice; Chapter 4 Avoidance and Engagement; The Dimensions of Avoidance and Engagement.
- Behavioral Elements of Avoidance and EngagementEmotional Elements of Avoidance and Engagement; Attitudinal Aspects of Avoidance and Engagement; Avoiding and Preventing, Engaging and Escalating; The Ethical Challenge; The Conflict Specialist's Challenge; Reflections from Practice; Chapter 5 Principle and Compromise; Principle Without Compromise Is Seldom Principled; Principles Are Pragmatic; The Power of Principle and Compromise; Values, Interests, and Resources; Compromising with Evil; Reflections from Practice; Chapter 6 Emotions and Logic.
- The Response of Conflict Specialists to the Emotion-Logic ParadoxEmotions, Logic, and Decision Making; Emotions and Logic in Conflict Work; The Language of Feeling and Thinking; Feelings About Thoughts, Thoughts About Feelings; Sequences and Iterations; Narratives; Observations; Identifying Feelings and Thinking; Venting; Making Use of Tension in Our Own Experience of Emotion and Logic; Follow Others' Lead; What We Feel, How We Think; Gender and Culture, Emotions and Logic; Reflections from Practice; Chapter 7 Neutrality and Advocacy; What We Mean by Neutrality; Structural Neutrality.
- Behavioral NeutralityEmotional Neutrality; Cognitive Neutrality; Perceptive Neutrality; Aspirational Neutrality; How the Elements Interact: A Case Example; The Dimensions of Advocacy; Advocacy as a Role; Advocacy as a Set of Attitudes; The Goals of Advocates; The Advocate's Skills; Emotional Skills; Communication Skills; Strategic Skills; Advocates and Third Parties; Susskind and Stulberg: A Classic Debate on Neutrality and Advocacy; The Advocate Neutral; (Further) Reflections from Practice and Life; Chapter 8 Community and Autonomy; Identity, Community, Autonomy.