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Impact & Excellence : Data-Driven Strategies for Aligning Mission, Culture and Performance in Nonprofit and Government Organizations.
Learn to identify, capture, and utilize impactful data for organizational transformation Impact & Excellence is the culmination of a four year research study into the most successful data-driven strategies for today''s non-profit and government organizations. The book focuses on five s...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Hoboken :
Wiley,
2014.
|
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Impact & Excellence: Data-Driven Strategies for Aligning Mission, Culture, and Performance in Nonprofit and Government Organizations
- Copyright
- Contents
- Foreword
- Preface
- Introduction
- Overview
- Chapter 1: Social-Sector Impact and Excellence: The Call to Be More Strategic
- The Imperative of Managing to Outcomes
- Embracing a Measurement Culture
- Three Critical Components of Sustained Change
- The Next Step
- Impact & Excellence
- Chapter 2: The Imperative Future State: High-Performance Measurement Cultures
- The Path Forward: Toward the Desired Future State
- The Secret to Success
- Revenues and Expenditures
- Components of Outcomes Management
- Individual Performance Standards
- Preparing for Lasting Success
- A Journey to Truth: Collecting the Data on Data-Driven Cultures
- The Survey Says
- High-Performance Measurement Culture Organizations
- Moderate-Measurement Culture Organizations
- Low-Measurement Culture Organizations
- Size Doesn't Matter
- Hidden Success Factors
- The Next Step
- Impact & Excellence
- Chapter 3: The Reality: We Are Not as Good as We Think We Are
- Common Practice
- The Measurement GPS
- The Data Management Approach
- The Dust Collectors and Recyclers
- The Compliance Officers and Ruler Whackers
- The Coaches and Motivators
- Identifying Gaps
- The Next Step
- Impact & Excellence
- Chapter 4: Nonprofits and Measurement Cultures
- Nonprofit Structures
- Governance
- Administration
- Programs
- Measurement Cultures: Foundational to Nonprofit Success
- Measurement Cultures: The Global Perspective
- Nonprofits and Measurement Cultures: The Internal Picture
- Audiences for Data
- Nonprofit Governance
- Program Staff
- Development Staff
- Corporate Funders
- Foundation and Government Funders
- Private Donors
- Program Participants
- Partnering Organizations.
- Barriers to Implementation
- The Bottom-Line Mindset
- The Overhead Debate
- Staff Turnover
- Funders' Requirements
- Build on Strengths
- Flexibility
- Direct Access to Clients and Participants
- Control
- Ability to Seek New Funding
- Next Steps
- Impact & Excellence
- Chapter 5: Government and Measurement Cultures
- Measurement Cultures: A Moral Responsibility of Government
- The Outcomes of Government
- The Six Basic Functions of Government
- A More Perfect Union
- Establish Justice
- Ensure Domestic Tranquility
- Provide for the Common Defense
- Promote the General Welfare
- Secure the Blessings of Liberty
- Audiences for Government Data
- Taxpayers
- Target Demographic Groups
- The Legislative Branch
- The Executive Branch
- Budget Offices
- Other Government Funders
- Media
- Organizational Staff
- Barriers to Implementation
- Tangles of Red Tape
- Bargaining Units and Civil Service Regulations
- Elections
- No Direct Access to Clients and Participants
- Large and Outdated Data Systems
- An Inevitable Movement to Managing to Outcomes
- Ample Resources
- Public Demand for Change
- Next Steps
- Impact & Excellence
- Chapter 6: Letting Go of Excuses: The "Five C's" of Easy and Effective Impact and Excellence
- A Formula for Change
- An Urgent Call for Change
- Learning from Baseball
- A Fork in the Road
- Letting Go of Excuses
- Common Excuses
- Game Change
- Five Easy and Effective Steps to Excellence and Impact
- The Next Step
- Impact & Excellence
- Chapter 7: Culture and Leadership
- A Commitment to Data-Driven Excellence
- Three Essential Ingredients
- Ideal Culture
- Ideal Leadership
- Ideal Success Measures
- The Link between Culture and Measurement
- Culture Change
- Actions of Leadership
- Examining Leadership Competencies
- Cultivating Organizational Vision and Purpose.
- Building Partnerships and Alliances
- Directing and Measuring Work
- Enabling Constructive Change
- Encouraging Dialogue
- Selecting and Socializing Employees
- Leadership Development Strategies
- Improving Leadership Capacity
- Organizational Structures
- Putting Key Structures in Place
- Training
- Feedback
- Autonomy
- The Next Step
- Impact & Excellence
- Chapter 8: Clarify Mission
- Mission and Measurement
- Aligning Measurement and Mission
- Concrete Steps to Clarity
- Five Whys
- The Power of Logic Models
- Inputs
- Activities as Outputs
- Participation and Audiences as Outputs
- Outcomes and Impact
- Creating a Logic Model: Best Practices
- Key Benefits of a Logic Model
- Program Planning and Management
- Communication with Stakeholders
- Outcomes and Performance Measurement
- Going Deeper: Theory of Change
- Step 1: Start with the Logic Model
- Step 2: Identify Preconditions
- Step 3: Determine Indicators
- Step 4: Identify Activities
- Step 5: Identify Assumptions
- Usefulness of Theory of Change Models
- Next Steps
- Impact & Excellence
- Chapter 9: Capture Impact: Getting Started
- Qualities of Good Measures
- Effective Measures Have Face Validity
- Effective Measures Reflect the Needs of All Stakeholders
- Effective Measures Are Simple to Understand
- Effective Measures Are Timely
- A Variety of Measures
- Outcome and Output
- Outcome Categories
- Real-World Measures
- Gathering Data
- Survey Best Practices
- Survey Scales
- Testing Survey Questions
- Other Measurement Questions to Consider: The Measures Test
- Next Steps
- Impact & Excellence
- Chapter 10: Capture Impact: The Next Steps
- The Shift Toward Evidenced-Based Cultures
- The Gold Standard: Randomized Controlled Trial
- Introducing a Control or Comparison Group
- External Benchmarks.
- A Word about Pre- and Post-Test Designs
- Retroactive Pre- and Post-Test Design
- Isolating Intervention Effects
- Working with External Evaluators
- Understanding and Practicing Systematic Inquiry
- Adhering to the Highest Level of Integrity and Honesty
- Showing Respect for All People and Situations
- Understanding Responsibilities for the Use and Implementation of the Data
- One Step at a Time
- Next Steps
- Impact & Excellence
- Chapter 11: Communicate Value
- Options for Communicating Value and Impact
- Sticky Strategies
- Credibility and Communication
- Emotional and Relevant
- Turning Data into Dollars
- Using the Isolated Intervention Effect to Calculate ROI
- Creating Internal Communication Systems
- Grant Application Management
- Getting Started with Communicating Outcomes
- Next Steps
- Impact & Excellence
- Chapter 12: Change and Celebrate
- Embracing Change Confidently
- Best Practices for Using Data to Implement Change
- Tie Measures to Performance Goals
- Convene a Data Review Committee
- Establish a Champion
- Meet Regularly
- Use a Consistent Meeting Format
- Implement Change
- Celebrate Success
- Next Steps
- Impact & Excellence
- Chapter 13: Taking the First Step
- Five Keys to Impact & Excellence: A Review
- An Impactful Action Planning Model
- Model of Success
- Strategic Focus: Education
- Strategic Focus: Communication
- Strategic Focus: Culture and Engagement
- Celebration of Success
- Moving Ahead
- Taking the Leap Toward Impact & Excellence
- Impact & Excellence
- Appendix A: Leadership and Culture Self-Assessment
- Appendix B: Measurement Resources' Measurement Culture Study Results
- Measurement Effectiveness
- Measurement Culture and Effectiveness in Achieving Outcomes
- Organizational Development Measurement Tools
- References
- Acknowledgments
- About the Author.
- Index
- End User License Agreement.