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|a 658.4/063
|2 23
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|a UAMI
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| 100 |
1 |
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|a King, James B.
|c (Business writer),
|e author.
|1 https://id.oclc.org/worldcat/entity/E39PCjrx6rtgKYbcfFWr9h4Hyb
|
| 245 |
1 |
0 |
|a Process improvement simplified :
|b a how-to book for success in any organization /
|c James B. King, Francis G. King and Michael W.R. Davis ; under the guidance of John Manoogian [and three others].
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| 264 |
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1 |
|a Milwaukee, Wisconsin :
|b ASQ Quality Press,
|c 2014.
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| 264 |
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4 |
|c ©2014
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| 300 |
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|a 1 online resource (189 pages) :
|b illustrations
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| 336 |
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|a text
|b txt
|2 rdacontent
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| 337 |
|
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|a computer
|b c
|2 rdamedia
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| 338 |
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|a online resource
|b cr
|2 rdacarrier
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| 504 |
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|a Includes bibliographical references and index.
|
| 588 |
0 |
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|a Print version record.
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0 |
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|a Title page; CIP data; Table of Contents; List of Figures and Tables; Preface; Acknowledgments; Chapter 1: Introduction; Chapter 2: Troubled Processes in Real Life; Airport Screening; State and Local Governments; Small Businesses; Big Business; Professional; Institutional; Service; Chapter Summary; Chapter 3: Yield and Throughput; Example of the Shirt: Learning About Yield; Successive Outputs from Machines; Supplementing Experience with Data; What Does Experience Plus Data Tell Us?; Example of the Breakfast: Learning About Throughput.
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| 505 |
8 |
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|a Measurements and Their Analysis Are Done Methodically with DisciplineAdvantages and Disadvantages of Measuring and Analyzing a Process; Chapter Summary; Chapter 4: Who Is the Customer?; Can a Dryer Be a customer?; Process Boundaries; Suppliers and Customers of the Process; The Example of the Restaurant: Learning About Unhappy Customers; Fear As a Motivator: Making a Decision on Implementing PI; Chapter Summary; Chapter 5: How to Begin Process Improvement; Pains and Opportunities in PI; Turning PI Opportunities into Goals; Critical Process and Process Boundaries.
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| 505 |
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|a Define the Boundaries of the Critical ProcessWho Is Going to Do the Work?; Identify Management Roles and Form PI Team; Develop the First 90-Day Work Plan; Chapter Summary; Chapter 6: The Six Phases of PI; Definition of Process Improvement; The Six Phases of Process Improvement; Phase 1. Identify the Critical Process; Phase 2. Measure Process; Phase 3. Redesign Process; Phase 4. Test Redesigned Process; Phase 5. Institutionalize Redesigned Process; Phase 6. Continuous Improvement; Chapter 7: Mapping the Process; Overview of the Business-Level I Process Maps; Specific Level I Process Maps.
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|a Mapping the Kitchen ProcessLevel II Process Maps; Chapter Summary; Chapter 8: Voice of the Customer; Pains of the External Customers; Getting the Voice of the Customer; Performing the Gap Analysis; Difficulties in Obtaining the Voice of the External Customer; Pains of Internal Customers; Gathering Existing Data to Confirm the Pains; Chapter Summary; Chapter 9: Measuring the Process; Why Measure the Process?; Measurement of Results Does Not Work; Systemic Issues of the Process; What to Measure; Measuring Throughput and Yield; Measurement Plan; Throughput and Yield Results.
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8 |
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|a Measuring the Other Current ConditionsDetermine Process Cost; Compile Data; Chapter Summary; Chapter 10: Redesign, Test, and Institutionalize Phases; Phase 3: Redesign Process; Analysis; Formulating an Ideal State; Formulating a To-Be State; Phase 4: Test Redesigned Process; Enabling Management Buy-In; Allow for Gradual Achievement of Goals in the Work Plan; Testing the Redesigned Process; Phase 5: Institutionalize The Redesigned Process; Chapter Summary; Chapter 11: Real-World Throughput and Yield; Medical Examples; Pharmacies; Medical Clinic; Medical Misdiagnosis; Public Service Examples.
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| 590 |
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|a ProQuest Ebook Central
|b Ebook Central Academic Complete
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| 590 |
|
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|a eBooks on EBSCOhost
|b EBSCO eBook Subscription Academic Collection - Worldwide
|
| 650 |
|
0 |
|a Reengineering (Management)
|
| 650 |
|
6 |
|a Réingénierie organisationnelle.
|
| 650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Industrial Management.
|2 bisacsh
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| 650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Management.
|2 bisacsh
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| 650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Management Science.
|2 bisacsh
|
| 650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Organizational Behavior.
|2 bisacsh
|
| 650 |
|
7 |
|a Reengineering (Management)
|2 fast
|
| 700 |
1 |
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|a King, Francis G.,
|e author.
|
| 700 |
1 |
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|a Davis, Michael W. R.,
|e author.
|
| 700 |
1 |
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|a Manoogian, John,
|e editor.
|
| 758 |
|
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|i has work:
|a Process improvement simplified (Text)
|1 https://id.oclc.org/worldcat/entity/E39PCGWt63qxrbvBVJFdgJbfdP
|4 https://id.oclc.org/worldcat/ontology/hasWork
|
| 776 |
0 |
8 |
|i Print version:
|a King, James B. (Business writer).
|t Process improvement simplified : a how-to book for success in any organization.
|d Milwaukee, Wisconsin : ASQ Quality Press, ©2014
|h xv, 167 pages
|z 9780873898836
|
| 856 |
4 |
0 |
|u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=3002509
|z Texto completo
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