Cargando…
Profiting from services and solutions : what product-centric firms need to know /
Designed for executives in companies that manufacture or sell products, this book outlines the challenges of launching a service and solutions business within a product-oriented organization. The target audience-- manufacturers, industrial suppliers, technology firms, and other vendors of business g...
| Clasificación: | Libro Electrónico |
|---|---|
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York :
Business Expert Press,
2014.
|
| Edición: | 1st ed. |
| Colección: | Service systems and innovations in business and society collection.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
| LEADER | 00000cam a2200000 a 4500 | ||
|---|---|---|---|
| 001 | EBOOKCENTRAL_ocn888415295 | ||
| 003 | OCoLC | ||
| 005 | 20240329122006.0 | ||
| 006 | m o d | ||
| 007 | cr unu|||||||| | ||
| 008 | 140822s2014 nyua ob 001 0 eng d | ||
| 040 | |a UMI |b eng |e pn |c UMI |d NYBEP |d OCLCO |d E7B |d IAU |d CUS |d OCLCO |d IDEBK |d YDXCP |d OCLCQ |d EBLCP |d OCLCF |d N$T |d OCLCQ |d ICA |d AGLDB |d OCLCQ |d UPM |d MERUC |d BUF |d VNS |d VTS |d OCLCQ |d STF |d UKAHL |d NJT |d OCLCQ |d UX1 |d OCLCQ |d OCLCO |d SNK |d OCLCO |d OCLCQ |d SFB |d OCLCO |d OCLCL | ||
| 019 | |a 923709208 |a 1175629069 | ||
| 020 | |a 9781606497494 |q (electronic bk.) | ||
| 020 | |a 1606497499 |q (electronic bk.) | ||
| 020 | |z 9781606497487 | ||
| 029 | 1 | |a AU@ |b 000053982479 | |
| 029 | 1 | |a AU@ |b 000062593840 | |
| 029 | 1 | |a AU@ |b 000067301387 | |
| 035 | |a (OCoLC)888415295 |z (OCoLC)923709208 |z (OCoLC)1175629069 | ||
| 037 | |a CL0500000471 |b Safari Books Online | ||
| 050 | 4 | |a HC79.P7 |b Z45 2014 | |
| 072 | 7 | |a BUS |x 082000 |2 bisacsh | |
| 072 | 7 | |a BUS |x 041000 |2 bisacsh | |
| 072 | 7 | |a BUS |x 042000 |2 bisacsh | |
| 072 | 7 | |a BUS |x 085000 |2 bisacsh | |
| 082 | 0 | 4 | |a 658.575 |2 23 |
| 049 | |a UAMI | ||
| 245 | 0 | 0 | |a Profiting from services and solutions : |b what product-centric firms need to know / |c Valarie A. Zeithaml [and others]. |
| 250 | |a 1st ed. | ||
| 260 | |a New York : |b Business Expert Press, |c 2014. | ||
| 300 | |a 1 online resource (xiv, 116 pages) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 490 | 1 | |a Service systems and innovations in business and society collection, |x 2326-2699 | |
| 588 | 0 | |a Online resource; title from title page (Safari, viewed August 15, 2014). | |
| 500 | |a "Center for services leadership, W.P. Carey School of Business, Arizona State University." | ||
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Introduction: transitioning from products to services and solutions -- The service infusion continuum -- Company configuration for services and solutions -- Capabilities: skills, training, and technology -- Customization: balancing uniqueness with operational realities -- Collaboration with customers: engaging customers in service and solution design, development, and challenges to offering new services and solutions -- Conclusion: cultivating a service and solution -- Appendix 1. Research approach, resources, and methodology -- Appendix 2. Company interview guide -- About the authors -- Notes -- References -- Index. | |
| 520 | 3 | |a Designed for executives in companies that manufacture or sell products, this book outlines the challenges of launching a service and solutions business within a product-oriented organization. The target audience-- manufacturers, industrial suppliers, technology firms, and other vendors of business goods--views services and solutions as a means to financial growth, reduced revenue volatility, greater differentiation from the competition, increased share of customer budget, and improved customer satisfaction, loyalty, and lock-in. The authors visualize the transition from products sold to services rendered and identify the challenges that leaders will face during the transformation. To overcome those challenges, the book shows leaders how to manage change in five areas: corporate structure; corporate culture; organizational metrics of performance, growth and investment; individual skills and talent development; and core competencies of collaboration and customization. | |
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Service industries. | |
| 650 | 0 | |a Manufacturing industries. | |
| 650 | 0 | |a Production management. | |
| 650 | 0 | |a New products. | |
| 650 | 0 | |a Profit. | |
| 650 | 6 | |a Services (Industrie) | |
| 650 | 6 | |a Industrie manufacturière. | |
| 650 | 6 | |a Production |x Gestion. | |
| 650 | 6 | |a Profit. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Industrial Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management Science. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Organizational Behavior. |2 bisacsh | |
| 650 | 7 | |a Manufacturing industries |2 fast | |
| 650 | 7 | |a New products |2 fast | |
| 650 | 7 | |a Production management |2 fast | |
| 650 | 7 | |a Profit |2 fast | |
| 650 | 7 | |a Service industries |2 fast | |
| 653 | |a solutions | ||
| 653 | |a solutions marketing | ||
| 653 | |a servitization | ||
| 653 | |a service- oriented | ||
| 653 | |a service transition | ||
| 653 | |a service strategies | ||
| 653 | |a service scorecard | ||
| 653 | |a service marketing | ||
| 653 | |a service leadership | ||
| 653 | |a service innovation | ||
| 653 | |a service infusion | ||
| 653 | |a service design | ||
| 653 | |a service continuum | ||
| 653 | |a service-centered, | ||
| 653 | |a product-service systems | ||
| 653 | |a organizational culture | ||
| 653 | |a integrated solutions | ||
| 653 | |a integrated product services | ||
| 653 | |a growth through service | ||
| 653 | |a customization | ||
| 653 | |a customer centricity | ||
| 653 | |a collaboration | ||
| 653 | |a classification of services | ||
| 653 | |a change management | ||
| 653 | |a business-to-business | ||
| 700 | 1 | |a Zeithaml, Valarie A. | |
| 758 | |i has work: |a Profiting from services and solutions (Text) |1 https://id.oclc.org/worldcat/entity/E39PCG6WJY9XqyKXKHD7fXxx6q |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a Zeithaml, Valarie A. |t Profiting From Services and Solutions : What Product-Centric Firms Need to Know. |d New York : Business Expert Press, ©1900 |z 9781606497487 |
| 830 | 0 | |a Service systems and innovations in business and society collection. | |
| 856 | 4 | 0 | |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=1753367 |z Texto completo |
| 938 | |a Askews and Holts Library Services |b ASKH |n AH29280332 | ||
| 938 | |a Business Expert Press |b BEPR |n 10910528 | ||
| 938 | |a ProQuest Ebook Central |b EBLB |n EBL1753367 | ||
| 938 | |a ebrary |b EBRY |n ebr10910528 | ||
| 938 | |a EBSCOhost |b EBSC |n 1055542 | ||
| 938 | |a ProQuest MyiLibrary Digital eBook Collection |b IDEB |n cis29856651 | ||
| 938 | |a YBP Library Services |b YANK |n 11849676 | ||
| 994 | |a 92 |b IZTAP | ||