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Service Desk and Incident Manager : Careers in IT service management.
The role of a service desk manager is to provide the single point of contact between an IT organisation and its users. A major part of this role is to ensure that incidents are dealt with effectively and normal service is restored as quickly as possible. Responsibilities include developing, implemen...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
BCS, The Chartered Institute for IT,
2014.
|
| Colección: | BCS Guides to IT Roles
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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|---|---|---|---|
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| 003 | OCoLC | ||
| 005 | 20240329122006.0 | ||
| 006 | m o d | ||
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| 008 | 140801s2014 xx o 000 0 eng d | ||
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| 020 | |a 1780172346 |q (e-book) | ||
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| 020 | |a 1780172354 |q (ePUB) | ||
| 020 | |a 9781780172361 |q (Kindle) | ||
| 020 | |a 1780172362 |q (Kindle) | ||
| 029 | 1 | |a DEBSZ |b 475027752 | |
| 035 | |a (OCoLC)885020343 |z (OCoLC)1392128205 | ||
| 037 | |a 630047 |b MIL | ||
| 050 | 4 | |a HD9696.67 | |
| 082 | 0 | 4 | |a 004.0 |b 23 |
| 049 | |a UAMI | ||
| 100 | 1 | |a Wheatcroft, Peter. | |
| 245 | 1 | 0 | |a Service Desk and Incident Manager : |b Careers in IT service management. |
| 260 | |b BCS, The Chartered Institute for IT, |c 2014. | ||
| 300 | |a 1 online resource. | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 490 | 0 | |a BCS Guides to IT Roles | |
| 588 | 0 | |a Print version record. | |
| 520 | |a The role of a service desk manager is to provide the single point of contact between an IT organisation and its users. A major part of this role is to ensure that incidents are dealt with effectively and normal service is restored as quickly as possible. Responsibilities include developing, implementing, monitoring and improving processes and procedures and this essential guide covers areas such as purpose, required skills and career progression, as well as tools, standards and frameworks. | ||
| 504 | |a Includes bibliographical references and index. | ||
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Computer service industry |x Management. | |
| 650 | 0 | |a Information technology |x Management. | |
| 650 | 6 | |a Services informatiques |x Gestion. | |
| 650 | 6 | |a Technologie de l'information |x Gestion. | |
| 650 | 7 | |a Computer networking & communications. |2 bicssc | |
| 650 | 7 | |a Management of specific areas. |2 bicssc | |
| 650 | 7 | |a Office systems & equipment. |2 bicssc | |
| 650 | 7 | |a COMPUTERS / System Administration / General. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Careers / General. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Infrastructure. |2 bisacsh | |
| 650 | 7 | |a Computer service industry |x Management |2 fast | |
| 650 | 7 | |a Information technology |x Management |2 fast | |
| 650 | 7 | |a System administration. |2 thema | |
| 650 | 7 | |a Advice on careers & achieving success. |2 thema | |
| 650 | 7 | |a Economic systems & structures. |2 thema | |
| 776 | 0 | 8 | |i Print version: |z 9781306987967 |
| 856 | 4 | 0 | |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=1713961 |z Texto completo |
| 938 | |a BCS, The Chartered Institute for IT |b BCSL |n 9781780172354 | ||
| 938 | |a BCS, The Chartered Institute for IT |b BCSL |n 9781780172347 | ||
| 938 | |a Askews and Holts Library Services |b ASKH |n AH26745145 | ||
| 938 | |a Askews and Holts Library Services |b ASKH |n AH26745131 | ||
| 938 | |a Coutts Information Services |b COUT |n 28704440 | ||
| 938 | |a ebrary |b EBRY |n ebr10899631 | ||
| 938 | |a ProQuest MyiLibrary Digital eBook Collection |b IDEB |n cis28704440 | ||
| 938 | |a YBP Library Services |b YANK |n 12003202 | ||
| 938 | |a Internet Archive |b INAR |n servicedeskincid0000whea | ||
| 994 | |a 92 |b IZTAP | ||