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Service Desk and Incident Manager : Careers in IT service management.
The role of a service desk manager is to provide the single point of contact between an IT organisation and its users. A major part of this role is to ensure that incidents are dealt with effectively and normal service is restored as quickly as possible. Responsibilities include developing, implemen...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
BCS, The Chartered Institute for IT,
2014.
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| Colección: | BCS Guides to IT Roles
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| Temas: | |
| Acceso en línea: | Texto completo |
| Sumario: | The role of a service desk manager is to provide the single point of contact between an IT organisation and its users. A major part of this role is to ensure that incidents are dealt with effectively and normal service is restored as quickly as possible. Responsibilities include developing, implementing, monitoring and improving processes and procedures and this essential guide covers areas such as purpose, required skills and career progression, as well as tools, standards and frameworks. |
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| Descripción Física: | 1 online resource. |
| Bibliografía: | Includes bibliographical references and index. |
| ISBN: | 1306987962 9781306987967 9781780172330 1780172338 9781780172347 1780172346 9781780172354 1780172354 9781780172361 1780172362 |