Cargando…

Workplace conflict resolution for dummies /

Resolving conflict in the workplace? No problem! Working your way through a conflict in the office can present unexpected challenges, but there's no need to feel unprepared - Workplace Conflict Resolution Essentials For Dummies has you covered! In the book, you'll find practical, expert gu...

Descripción completa

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Scott, Vivian (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Richmond, Vic. : John Wiley and Sons Australia, Ltd, 2015.
Colección:--For dummies.
Temas:
Acceso en línea:Texto completo

MARC

LEADER 00000cam a2200000Mi 4500
001 EBOOKCENTRAL_ocn884884349
003 OCoLC
005 20240329122006.0
006 m o d
007 cr unu---uuuuu
008 140730s2015 vra o 001 0 eng
040 |a AU@  |b eng  |e rda  |e pn  |c AU@  |d OCLCO  |d OCLCF  |d EBLCP  |d IDEBK  |d CDX  |d RECBK  |d DEBSZ  |d MERUC  |d OCLCQ  |d OCLCO  |d OCLCQ  |d OCLCO  |d OCLCL 
019 |a 898423142 
020 |a 9780730319504 
020 |a 0730319504 
020 |a 9780730319467 
020 |a 0730319466 
020 |a 9781322520452 
020 |a 1322520453 
029 0 |a AU@  |b 000053148473 
029 1 |a DEBBG  |b BV043615785 
029 1 |a DEBSZ  |b 42591819X 
029 1 |a DEBSZ  |b 475034910 
029 1 |a GBVCP  |b 812924819 
035 |a (OCoLC)884884349  |z (OCoLC)898423142 
042 |a anuc 
050 4 |a HD42 
082 0 4 |a 658.4053  |2 23 
049 |a UAMI 
100 1 |a Scott, Vivian,  |e author. 
245 1 0 |a Workplace conflict resolution for dummies /  |c Vivian Scott. 
264 1 |a Richmond, Vic. :  |b John Wiley and Sons Australia, Ltd,  |c 2015. 
300 |a 1 online resource (195 pages). 
336 |a text  |b txt  |2 rdacontent 
337 |a computer  |b c  |2 rdamedia 
338 |a online resource  |b cr  |2 rdacarrier 
490 1 |a For dummies 
500 |a Includes index. 
505 0 |a Cover Page; Title Page; Copyright Page; Contents at a Glance; Table of Contents; Introduction; About This Book; Foolish Assumptions; Icons Used in This Book; Where to Go from Here; Chapter 1: Conflict Resolution at Work; Considering Common Contributors to Conflict; Acknowledging differing perspectives; Recognising emotions in others; Handling communication mishaps; Deciphering group dynamics; Assessing your own role; Mediating like a Pro; Following eight steps to a resolution; Facilitating a conversation between two people; Managing conflict with a team. 
505 8 |a Tapping into Conflict Resolution ExpertiseChapter 2: Understanding What People Bring to Conflict; Rediscovering Communication; Changing the goal of communication; Choosing words carefully: The importance of language; Body language: Others' and your own; Discerning tone of voice; Figuring Out Why People Think the Way They Do; Values: Understanding what's important to people; Filters: Sifting through information; History: Operating from the past; Considering the Importance of Emotions; Listening to what emotions tell you; Dealing with emotional intensity and impact. 
505 8 |a Acknowledging and processing difficult emotions in your teamResponding to Conflict; Giving in; Avoiding the fight; Fighting it out; Compromising; Working together; Chapter 3: Determining How Groups Contribute to Conflict; Observing Your Organisation's Culture; Identifying the organisational focus; Considering hiring or promoting practices; Considering how your company adapts to change; Recognising Team Dynamics; Dealing with mismatched expectations; Acknowledging assigned and assumed roles; Redefining power; Groups Behaving Badly; Joining cliques; Finding allies. 
505 8 |a Creating inaccurate assumptionsPerpetuating gossip; Chapter 4: Practising Self-Awareness: Understanding How You Foster Conflict; Micromanaging; Stirring the Pot; Dividing rather than uniting; Appearing to take sides; Not Taking the Time to Gain Understanding; Overreacting; Misunderstanding the real issues; Looking the other way; Being dismissive; Talking about the Work Ineffectively; Not sharing your contributions; Underrepresenting your team; Creating Ill-Defined Expectations and Responsibilities; Hiring the Right Person for the Wrong Job; Living in Fix-It Mode; Talking instead of listening. 
505 8 |a Being judge and juryRescuing instead of coaching; Denying Shortfalls; Letting egos get in the way; Lacking training or skills; Being uncomfortable with change; Chapter 5: Knowing When to Address Conflict; Assessing the Cost and Severity of the Conflict; Hard costs associated with unresolved conflict; Soft costs associated with unresolved conflict; Determining severity; Approaching Employees and Gathering Information; Knowing your intent; Sorting out the players; Considering the meeting place; Being consistent in your inquiries; Asking questions; Evaluating the Details of the Conflict. 
520 |a Resolving conflict in the workplace? No problem! Working your way through a conflict in the office can present unexpected challenges, but there's no need to feel unprepared - Workplace Conflict Resolution Essentials For Dummies has you covered! In the book, you'll find practical, expert guidance on various approaches to negotiating and mediating a successful resolution for you and your team. You'll get coverage of negotiation techniques, mediation methods and solutions for managers and employees dealing with workplace conflict, and tons of tips on building and maintaining successful teams to w. 
590 |a ProQuest Ebook Central  |b Ebook Central Academic Complete 
650 0 |a Conflict management. 
650 0 |a Mediation and conciliation, Industrial. 
650 0 |a Personnel management. 
650 0 |a Communication in personnel management. 
650 0 |a Work environment. 
650 6 |a Gestion des conflits. 
650 6 |a Médiation et conciliation (Droit du travail) 
650 6 |a Personnel  |x Direction. 
650 6 |a Communication en direction du personnel. 
650 7 |a Communication in personnel management  |2 fast 
650 7 |a Conflict management  |2 fast 
650 7 |a Mediation and conciliation, Industrial  |2 fast 
650 7 |a Personnel management  |2 fast 
650 7 |a Work environment  |2 fast 
758 |i has work:  |a Workplace conflict resolution essentials for dummies (Text)  |1 https://id.oclc.org/worldcat/entity/E39PCG9wpW8WCdfwc4RFqjXTpP  |4 https://id.oclc.org/worldcat/ontology/hasWork 
776 0 8 |i Print version:  |a Scott, Vivian.  |t Workplace Conflict Resolution Essentials For Dummies.  |d Hoboken : Wiley, ©2014  |z 9780730319450 
830 0 |a --For dummies. 
856 4 0 |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=1890982  |z Texto completo 
938 |a Coutts Information Services  |b COUT  |n 30391140 
938 |a EBL - Ebook Library  |b EBLB  |n EBL1890982 
938 |a ProQuest MyiLibrary Digital eBook Collection  |b IDEB  |n cis30391140 
938 |a Recorded Books, LLC  |b RECE  |n rbeEB00591783 
994 |a 92  |b IZTAP