Ten steps to ITSM success : a practitioner's guide to enterprise IT transformation /

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Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is aimed at ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Esposito, Angelo
Otros Autores: Rogers, Timothy
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Ely, Cambridgeshire : IT Governance Publishing, 2013.
Temas:
IT infrastructure library.
ITSM library.
IT infrastructure library
Business enterprises > Information technology > Management.
Information technology > Management.
Organizational change > Management.
Organizational change.
Entreprises > Technologie de l'information > Gestion.
Technologie de l'information > Gestion.
Changement organisationnel.
MATHEMATICS > Probability & Statistics > General.
COMPUTERS > General.
Information technology > Management
Organizational change > Management
Acceso en línea:Texto completo
Texto completo

MARC

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245 1 0 |a Ten steps to ITSM success :  |b a practitioner's guide to enterprise IT transformation /  |c Angelo Esposito, Timothy Rogers. 
264 1 |a Ely, Cambridgeshire :  |b IT Governance Publishing,  |c 2013. 
300 |a 1 online resource (255 pages) 
336 |a text  |b txt  |2 rdacontent 
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504 |a Includes bibliographical references. 
588 0 |a Online resource; title from PDF title page (ebrary, viewed October 18, 2013). 
505 0 |a Setting the stage -- Inventory the current service offering -- Validate the current service model -- Establish an ITSM steering committee -- Define the ideal target state -- Create the IT strategic and tactical plans -- Define organizational roles and responsibilities -- Standardized development approach -- Strategy and planning -- Logical and physical design -- Build and test -- Conduct service and process health assessment -- Analysis and deployment -- Operation and sustainment -- Balanced scorecard and continual improvement -- Putting it all together. 
520 |a Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is aimed at ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into a value-creating business partner, to establish a service management culture, and to drive improvements in their respective organizations. 
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650 0 |a Information technology  |x Management. 
650 0 |a Organizational change  |x Management. 
650 0 |a Organizational change. 
650 6 |a Entreprises  |x Technologie de l'information  |x Gestion. 
650 6 |a Technologie de l'information  |x Gestion. 
650 6 |a Changement organisationnel. 
650 7 |a MATHEMATICS  |x Probability & Statistics  |x General.  |2 bisacsh 
650 7 |a COMPUTERS  |x General.  |2 bisacsh 
650 7 |a Information technology  |x Management  |2 fast 
650 7 |a Organizational change  |x Management  |2 fast 
700 1 |a Rogers, Timothy. 
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