Total quality management in human service organizations /

Total Quality Management (TQM) is shaping the management of the 1990s. This book is the first to present TQM concepts with social service administrators in mind. With examples drawn from public administration, gerontology, public health and non-profit-making organizations, the book provides sound ba...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Martin, Lawrence L., 1945-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Newbury Park : Sage Publications, [1993]
Colección:Sage human services guides ; v. 67.
Temas:
Total quality management in human services > United States.
Qualité totale dans l'administration des services sociaux > États-Unis.
POLITICAL SCIENCE > Public Policy > Social Services & Welfare.
SOCIAL SCIENCE > Human Services.
Total quality management in human services
United States
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Cover; Contents; Preface; Chapter 1
  • Quality Management: The New Managerial Wave; Chapter 2
  • What Is Total Quality Management (TQM)?; Chapter 3
  • TQM as a Philosophy of Management; Chapter 4
  • Quality as an Organizational Goal; Chapter 5
  • Collecting and Using Customer Quality Data; Chapter 6
  • Understanding and Controlling Variation; Chapter 7
  • Continuous Quality Improvement Through Teamwork; Chapter 8
  • Top Management Commitment; Chapter 9
  • Contractor Involvement; Chapter 10
  • A Plan for Implementing TQM; Afterword: Quality as a Journey; References; About the Author.

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