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Total quality management in human service organizations /
Total Quality Management (TQM) is shaping the management of the 1990s. This book is the first to present TQM concepts with social service administrators in mind. With examples drawn from public administration, gerontology, public health and non-profit-making organizations, the book provides sound ba...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Newbury Park :
Sage Publications,
[1993]
|
| Colección: | Sage human services guides ;
v. 67. |
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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|---|---|---|---|
| 001 | EBOOKCENTRAL_ocn872675767 | ||
| 003 | OCoLC | ||
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| 100 | 1 | |a Martin, Lawrence L., |d 1945- |1 https://id.oclc.org/worldcat/entity/E39PCjvwwGjKkB93mC68PDVCry | |
| 245 | 1 | 0 | |a Total quality management in human service organizations / |c Lawrence L. Martin. |
| 264 | 1 | |a Newbury Park : |b Sage Publications, |c [1993] | |
| 264 | 4 | |c ©1993 | |
| 300 | |a 1 online resource (120 pages) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 490 | 1 | |a Sage human services guide ; |v 67 | |
| 500 | |a "Published in cooperation with the University of Michigan School of Social Work." | ||
| 504 | |a Includes bibliographical references. | ||
| 588 | 0 | |a Print version record. | |
| 505 | 0 | |a Cover; Contents; Preface; Chapter 1 -- Quality Management: The New Managerial Wave; Chapter 2 -- What Is Total Quality Management (TQM)?; Chapter 3 -- TQM as a Philosophy of Management; Chapter 4 -- Quality as an Organizational Goal; Chapter 5 -- Collecting and Using Customer Quality Data; Chapter 6 -- Understanding and Controlling Variation; Chapter 7 -- Continuous Quality Improvement Through Teamwork; Chapter 8 -- Top Management Commitment; Chapter 9 -- Contractor Involvement; Chapter 10 -- A Plan for Implementing TQM; Afterword: Quality as a Journey; References; About the Author. | |
| 520 | |a Total Quality Management (TQM) is shaping the management of the 1990s. This book is the first to present TQM concepts with social service administrators in mind. With examples drawn from public administration, gerontology, public health and non-profit-making organizations, the book provides sound background information on TQM for practitioners. | ||
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Total quality management in human services |z United States. | |
| 650 | 6 | |a Qualité totale dans l'administration des services sociaux |z États-Unis. | |
| 650 | 7 | |a POLITICAL SCIENCE |x Public Policy |x Social Services & Welfare. |2 bisacsh | |
| 650 | 7 | |a SOCIAL SCIENCE |x Human Services. |2 bisacsh | |
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| 758 | |i has work: |a Total quality management in human service organizations (Text) |1 https://id.oclc.org/worldcat/entity/E39PCH94t8Thjg3y3D89PfGyV3 |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a Martin, Lawrence L. |t Total quality management in human service organizations. |d Newbury Park : Sage Publications, [1993] |h ix, 109 pages ; 23 cm. |k Sage human services guide ; 67 |z 9780803949508 |w (DLC) 10833350 |
| 830 | 0 | |a Sage human services guides ; |v v. 67. | |
| 856 | 4 | 0 | |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=1598386 |z Texto completo |
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