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Improving public sector productivity : concepts and practice /
This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization an...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Newbury Park, California :
Sage Publications,
[1993]
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| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 100 | 1 | |a Rosen, Ellen Doree, |d 1924- |1 https://id.oclc.org/worldcat/entity/E39PCjy6CXTpP3P8KBqqhpgFXb | |
| 245 | 1 | 0 | |a Improving public sector productivity : |b concepts and practice / |c Ellen Doree Rosen. |
| 264 | 1 | |a Newbury Park, California : |b Sage Publications, |c [1993] | |
| 264 | 4 | |c ©1993 | |
| 300 | |a 1 online resource (291 pages) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 504 | |a Includes bibliographical references and index. | ||
| 588 | 0 | |a Print version record. | |
| 505 | 0 | |a Cover; Contents; Preface; Acknowledgments; Chapter 1 -- Introduction; Chapter 2 -- The Politics of Productivity; Chapter 3 -- Productivity Concepts and Applications; Chapter 4 -- Measurement; Chapter 5 -- Measuring Productivity; Chapter 6 -- Improving the Work Process; Chapter 7 -- Training and Motivating the Worker; Chapter 8 -- Empowering the Worker; Chapter 9 -- Management Options for Obtaining Resources; Chapter 10 -- Managing for Productivity; Chapter 11 -- Strategy; Index; About the Author. | |
| 520 | |a This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment. | ||
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Government productivity. | |
| 650 | 6 | |a Administration publique |x Productivité. | |
| 650 | 7 | |a POLITICAL SCIENCE |x Public Affairs & Administration. |2 bisacsh | |
| 650 | 7 | |a Government productivity |2 fast | |
| 776 | 0 | 8 | |i Print version: |a Rosen, Ellen Doree. |t Improving public sector productivity : concepts and practice. |d Newbury Park, California : Sage Publications, [1993] |h viii, 280 pages ; 23 cm |z 9780803945739 |w (DLC) 10833263 |
| 856 | 4 | 0 | |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=1598366 |z Texto completo |
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