Cargando…
Improving public sector productivity : concepts and practice /
This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization an...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Newbury Park, California :
Sage Publications,
[1993]
|
| Temas: | |
| Acceso en línea: | Texto completo |
| Sumario: | This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment. |
|---|---|
| Descripción Física: | 1 online resource (291 pages) : illustrations |
| Bibliografía: | Includes bibliographical references and index. |
| ISBN: | 9781452253817 1452253811 |