Quality Management in Micro firms - Myth or Reality? A Maltese Micro Manufacturing firm under review.

Manufacturing companies including a local micro-enterprise - Quality Postform Ltd are persistently facing competitive pressures as a consequence of customers demanding higher quality products. The emergence of Quality Management has been attributed by many researchers and Quality Gurus including Phi...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Brincat, Edward de
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Hamburg : Diplomica Verlag, 2014.
Temas:
Organizational change > Germany.
Management > Case studies.
Changement organisationnel > Allemagne.
Gestion > Études de cas.
Management
Organizational change
Germany
Case studies
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Quality Management in Micro firms
  • Myth or Reality?; TABLE OF CONTENTS; Executive Summary; 1. INTRODUCTION; 1.1 Research Preamble; 1.2 Dissertation Objectives; 1.3 Overview of Quality Postform Limited
  • A Case Study; 1.4 Outline of the Dissertation's Structure; 2. Literature Review; 2.1 Chapter Introduction; 2.2 Literature Review
  • Its Importance; 2.3 From Quality To TQM
  • The On-Going Evolution; 2.4 Defining Quality; 2.5 Quality Control; 2.6 Definition of TQM; 2.7 Defining Micro-Businesses; 2.8 Quality Management within Micro-enterprises
  • An Evaluation
  • 2.9 Micro-Enterprises and QM Programmes
  • Barriers Encountered2.10 TQM Programme Applications for Micro-Firms
  • Claimed Benefits; 2.12 Quality
  • Cosby's Approach; 2.13 Crosby's 14-Point Programme
  • Applied Examples; 2.14 Pre-requisites for QM programmes to succeed; 2.15 Determining Pre-requisites for Quality Improvement Programmes; 2.16 Chapter Summary; 3. Methodology; 3.1 Chapter Introduction; 3.2 Primary and Secondary Data; 3.3 Qualitative and Quantitative Data; 3.4 Data Collection; 3.5 Interview Classification; 3.6 Non-Standardised Interviews verses Standardised Interviews
  • 3.7 The Quality of Interaction Throughout the Interview Process3.8 Interviewing Skills; 3.9 Interview Guide; 3.10 Ethical Issues; 3.11 The Case Study: Validity and Generalisability; 3.12 Chapter Summary; 4. Findings and Analysis; 4.1 Chapter Introduction; 4.2 Findings and Analysis; 4.3 Chapter Summary; 5. Conclusion; 5.1 Chapter Introduction; 5.2 Conclusive Statements; 5.3 Applying a Quality Improvement Programme
  • The Practical Dimension; 5.4 The Realisation of the dissertation's objectives; 5.5 Reflections; References; Appendices

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