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The Project Management Scorecard.
Return on Investment (ROI) remains one of the most challenging and intriguing issues facing human resource development and performance improvement professionals. Drawing on their expertise in developing and implementing ROI programs in human performance and training, Jack J. Phillips, Ph. D., Timoth...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Otros Autores: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Hoboken :
Taylor and Francis,
2012.
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| Colección: | Improving human performance series.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- The Project Management Scorecard Measuring the Success of Project Management Solutions; Copyright; Contents; A Successful Approach-Inside Out and Outside In, Simultaneously; Preface; Acknowledgments; PART I Setting the Stage; CHAPTER 1 Project Management Issues and Challenges; Reasons for Failed or Poorly Managed Projects, ; What Is the Cost of a Failed or Poorly Managed Project?; Success Factors; Strategic Planning Pyramid; Final Thoughts; References; CHAPTER 2 The Project Management Process; Process Overview; Following the Process; Final Thoughts, ; References; Further Reading.
- CHAPTER 3 Project Management SolutionsProject Management Solutions-Past and Future; Three Stages of Project Management Effectiveness Implementation; Changing Corporate Cultures: Readiness for Project Management Solutions; Three Types of Solutions: Process, Tools, and Training; Mapping Solutions to Four Levels of Project Management Effectiveness, ; Project Management Office, ; Final Thoughts; References; CHAPTER 4 The Project Management Scorecard; What Can Happen Without the Scorecard?; Potential Steps to Build the Project Management Scorecard; Preliminary Evaluation Information.
- Evaluation PlanningROI Analysis Plan; Final Thoughts; References; PART II The Seven Measures; CHAPTER 5 How to Measure Reaction and Satisfaction; Sources of Data; Data Collection Methods; 77 Sources of Data, 79. Data Collection Methods, 81. Using Satisfaction Data; Shortcut Ways to Measure Reaction and Satisfaction; Final Thoughts; Further Reading; CHAPTER 6 How to Measure Skill and Knowledge Changes During the Project; Measuring Learning with Formal Tests; Measuring Learning with Simulation; Measuring Learning with Less Structured Activities; Administrative Issues; Using Learning Data.
- Final ThoughtsFurther Reading; CHAPTER 7 How to Measure Implementation, Application, and Progress; Why Measure Application and Implementation?; Key Issues; Using Questionnaires to Measure Application and Implementation; Using Interviews and Focus Groups to Measure Implementation and Application; Observing Project Team Members on the Job to Measure Implementation and Application; Using Action Plans and Follow-up Assignments to Measure Implementation and Application; Using Performance Contracts to Measure Implementation and Application; Shortcut Ways to Measure Application and Implementation.
- Final ThoughtsFurther Reading; CHAPTER 8 How to Capture Business Impact Data; Why Measure Business Impact?; Types of Data; Monitoring Business Performance Data; Using Action Plans to Develop Business Impact Data; Using Questionnaires to Collect Business Impact Measures; ROI Analysis; Selecting the Appropriate Method for Each Level; How the Credibility of Data Is Influenced; Shortcut Ways to Capture Business Impact Data; Final Thoughts; Further Reading; CHAPTER 9 How to Calculate and Interpret ROI; Basic Issues; Benefit/Cost Ratio; ROI Formula; Other ROI Measures; Scorecard Issues.