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The mediation process : practical strategies for resolving conflict /
"This is the fourth edition of one of the seminal works in the field of mediation and conflict resolution. The book is practical blend of theory, research, and practice with a useful "how to" approach to resolving disputes at various stages of development and resolution. Its case stud...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
San Francisco :
Jossey-Bass & Pfeiffer Imprints, Wiley,
2014.
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| Edición: | 4th edition. |
| Temas: | |
| Acceso en línea: | Texto completo Texto completo |
Tabla de Contenidos:
- Approaches for managing and resolving disputes and conflicts
- The mediation process : mediator roles, functions, approaches, and procedures
- The practice of mediation
- Conflict analysis : understanding the causes of conflicts and opportunities for collaboration
- Negotiation and conflict resolution
- The mediation process : an overview
- Making initial contacts with disputing parties
- Collecting and analyzing background information
- Designing a plan for mediation
- Beginning mediation
- Presenting parties' initial perspectives and developing an agenda
- Educating about issues, needs, and interests and framing problems to be resolved
- Generating options and problem solving
- Evaluating and refining options for understandings and agreements
- Reaching understandings and agreements and achieving closure
- Implementing and monitoring understandings and agreements
- Strategies for responding to special situations
- Strategies for multiparty mediation
- Toward an excellent practice for mediation.