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Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
Social Customer Service is new. It is taking customers and organisations into untested ways of relating: transparently, collaboratively, instantly. The consequences of great and poor service are forever changed. Customer appetite has promoted this form of interaction to the very front of a race to u...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Otros Autores: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Chichester, England :
Wiley,
2013.
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| Temas: | |
| Acceso en línea: | Texto completo Texto completo |
| Sumario: | Social Customer Service is new. It is taking customers and organisations into untested ways of relating: transparently, collaboratively, instantly. The consequences of great and poor service are forever changed. Customer appetite has promoted this form of interaction to the very front of a race to understand. How do digital brands and empowered customers actually behave? Social Customer Service has become Marketing's R & D lab and a listening hub for the rest of the organisation. It is now where corporate reputations are most likely to be won and lost. 'Delivering Effective. |
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| Notas: | Includes index. |
| Descripción Física: | 1 online resource (252 pages) : illustrations |
| ISBN: | 9781118662663 1118662660 9781118770566 1118770560 9781118662656 1118662652 |