Service and service systems : provider challenges and directions in unsettled times /

Unsettled times can arise from a variety of causes, including environmental (e.g., earthquake), climatic (e.g., floods), economic (e.g., recession), social (e.g., illness), or political (e.g., civil unrest). They can result in citizens' loss of homes/possessions, jobs, health, or mobility. Citi...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: Baron, Steve (J. Steve) (Autor), Hunter-Jones, Philippa (Autor), Warnaby, Gary (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2014.
Edición:First edition.
Colección:2013 digital library.
Service systems and innovations in business and society collection.
Temas:
Crisis management.
Emergency management.
Disaster relief.
Human services.
Social service > Societies, etc.
Gestion de crise.
Secours aux victimes de catastrophes.
Services sociaux.
social services.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
Crisis management
Disaster relief
Emergency management
Human services
unsettled times
consumption adequacy
service systems
public services
places
spatial service systems
Acceso en línea:Texto completo
Descripción
Sumario:Unsettled times can arise from a variety of causes, including environmental (e.g., earthquake), climatic (e.g., floods), economic (e.g., recession), social (e.g., illness), or political (e.g., civil unrest). They can result in citizens' loss of homes/possessions, jobs, health, or mobility. Citizens move from above the level of consumption adequacy, where their behaviors reflect long-term and higher-order needs, to below the level of consumption adequacy, where they are forced into a short-term focus on simple existence. In parallel, (service) organizations--utilities, transport, medical, cleaning, housing, education, broadcasting, national and local government-- may become ineffective or unavailable: in other words, beyond the means of a significant proportion of citizens. This book explores the effect of unsettled times on spatial service systems. It provides original insights for managers of service organizations (especially public services), policy makers, and service system researchers and students.
Notas:Title from PDF title page (viewed January 4, 2014).
Part of: 2013 digital library.
Descripción Física:1 online resource (1 PDF (151 pages))
Bibliografía:Includes bibliographical references (pages 143-148) and index.
ISBN:9781606495773
1606495771
ISSN:2326-2699

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