Cargando…
Achieving Service Excellence : Maximizing Enterprise Performance through Innovation and Technology.
As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services, namely, enhancing the strategic differentiation and operational excellence of thei...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Business Expert Press,
2013.
|
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Preface
- 1. Service growth
- 2. Strategic differentiation
- 3. Operational excellence
- 4. Take charge, conclusions
- Notes
- References
- Index.