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STTS : Working in a Virtual World.
Globalisation is quickly making the world smaller, but the work challenges larger. Colleagues and clients are diverse and work from different locations. So how do we stay connected, efficient and productive? What do we do to overcome technological, cultural and time challenges? With practical skills...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Singapore :
Marshall Cavendish,
2013.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Cover; Title; Copyright; Acknowledgements; Preface; Contents; Introduction; Assess Yourself; 1. The Who, Why and When of Virtual Work; Who exactly are virtual workers?; Why do we work virtually today?; When will you be ready for virtual work?; Unpacking your readiness level; Strong foundations; Positive relationships; Effective operations; Big-picture planning; Star Tips for effective virtual work; 2. High-Performance Virtual Teams; Virtual team basics; Bigger-picture considerations; Behind team success is individual success; Different types of virtual teams; Which team are you on?
- Star Tips for high-performance virtual teams3. Communication; Communication and the 3Cs; How do codes work?; Making virtual communication work; Physical and virtual environments; Star Tips for effective virtual communication; 4. Technology
- and How to Use It!; Effective telephone conversations; Expression; X-ray your spine; Posture; Respiration; Eye contact; Stand; Steps; lIps; Open body; haNds; Video conferencing; Lights, camera, action!; Star Tips for using technology to communicate; 5. Virtual Work and Time; Time expectations; Synchronous versus asynchronous time; Time-value differences.
- Time-vocabulary confusionEfficiency and responsiveness; Responsiveness at the office; Star Tips for working with time; 6. Managing Conflict; Conflict; Fight or flight response; Conflict in written form; Phone and VC conversations; Listening; Raising awareness; Star Tips for dealing with conflict; 7. Diversity in Virtual Teams; Generational differences; Gender differences; Unconscious bias; Star Tips for working with diverse virtual colleagues; 8. Cultural Diversity; Culture: nationality, religious and ethnic differences; Accent and language; Communication styles; Accountability; Autonomy.
- Star Tips for working with cultural difference9. Leading a Virtual Team; Trust; Management style; Cultural challenges; Communication; Star Tips for leading a virtual team; 10 Working for Yourself, from Home; The problems with working from home; Break things down; Switch off technology; Change into work clothes; Create a workspace; Virtual technology and the home-office; Overcoming the isolation; Star Tips for managing your entrepreneurial home-office; Web References; Index; About the Author.