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Helping the Difficult Library Patron : New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem.
This insightful book shows you how to deal with an issue as old as the library profession: interacting with problem patrons. It looks at this fact of life that affects almost every facet of library work and provides practical solutions--some developed within the field and some borrowed from other pr...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Hoboken :
Taylor and Francis,
2013.
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| Temas: | |
| Acceso en línea: | Texto completo |
MARC
| LEADER | 00000cam a2200000Mi 4500 | ||
|---|---|---|---|
| 001 | EBOOKCENTRAL_ocn863822476 | ||
| 003 | OCoLC | ||
| 005 | 20240329122006.0 | ||
| 006 | m o d | ||
| 007 | cr |n||||||||| | ||
| 008 | 131123s2013 xx o 000 0 eng d | ||
| 040 | |a EBLCP |b eng |e pn |c EBLCP |d OCLCQ |d UKDOC |d OCLCQ |d DEBSZ |d OCLCQ |d MERUC |d ZCU |d ICG |d OCLCO |d OCLCF |d OCLCQ |d TKN |d DKC |d OCLCQ |d OCLCO |d OCLCQ |d OCLCO |d OCLCL | ||
| 020 | |a 9781317951810 | ||
| 020 | |a 1317951816 | ||
| 029 | 1 | |a DEBSZ |b 44939610X | |
| 035 | |a (OCoLC)863822476 | ||
| 050 | 4 | |a Z711.H45 2013eb | |
| 082 | 0 | 4 | |a 025.5 |
| 049 | |a UAMI | ||
| 100 | 1 | |a Katz, Linda S. | |
| 245 | 1 | 0 | |a Helping the Difficult Library Patron : |b New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem. |
| 260 | |a Hoboken : |b Taylor and Francis, |c 2013. | ||
| 300 | |a 1 online resource (522 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 505 | 0 | |a Cover; Half Title; Title Page; Copyright Page; Table of Contents; Introduction; The Nature of the Problem: Definitions, Scope and Extent, Historical Perspectives, and Diverse Clientele; Problem Patrons: All Shapes and Sizes; Problem Patrons; Anger; Harassment of Staff; Crime; Destruction of Property; Unattended Children; Homelessness; Past vs. Current Problems; Conclusion; References; The Problem Patron: Is There One in Your Library?; Introduction; History of "Problem Patron"; Who is a Problem Patron?; Types of Problem Patrons; Problem Patrons of the 90s; Noisy Seniors. | |
| 505 | 8 | |a Technology-Created Problem PatronsPatrons' Problem Behavior; Eccentric Behavior; Non-Compliance with Library Rules; Harassment; Intentional Behavior; Problems Caused by Mental Illness; Conclusion; References; The "Problem Patron" Public Libraries Created; Introduction and Background; How the Young Adult Problem Patron has been Created; Developmental Misunderstandings and the "Ideal Patron" Syndrome; Dichotomized Service; Resistance to Library Use and Learning as a Social Process; Inadequate Assumptions About Adolescent Information-Seeking; Conclusion; References. | |
| 505 | 8 | |a Historical Perspectives on Problem Patrons from the British Public Library Sector, 1850-1919Problems of Enforcement; Theft, Damage and "Proper" Use; Female and Juvenile Patrons; Loafers and Gamblers; Conclusion; References; Difficult Library Patrons in Academe: It's All in the Eye of the Beholder; Introduction; How Well Do We Know Our Patrons?; Do We Unwittingly Create "Difficult" Patrons Through Our Failure to Appreciate Their Needs?; Do We Label Patrons as Difficult Because They do not Conform to Our View of How Information Research should be Conducted? | |
| 505 | 8 | |a Responding to the Difficult Patron Requires an Attempt to Re-Conceptualize Our ServiceImplications for Staff; Conclusion: Responding to the Difficult Patron; References; The Difficult Patron in the Academic Library: Problem Issues or Problem Patrons?; Introduction; Literature Review; Labeling the Academic Library User; Eliminating Sources of Conflict and Tension Between Faculty and Library Staff; Collection Development and Weeding; Circulation Matters; Reserves; Interlibrary Loan Issues; Reference Desk Issues; Purchasing of Electronic Resources; Course-Related Instruction. | |
| 505 | 8 | |a Faculty-Librarian RelationshipStudent-Librarian Working Relationship; Student Needs and Procrastination; Recommendations and Conclusion; References; Personal Safety in Library Buildings: Levels, Problems, and Solutions; The Problem: The Public Building as a (Potentially) Dangerous Place; Why Libraries?; Levels of Security; Level 1: Perfect Security; Level 2: Extremely Good Security; Level 3: Very Good Security; Level 4: Commendable (Pretty Good) Security; Level 5: So-So Security; Level 6: Token Security (Better than Nothing); Level 7: No Protection (Rotten Security); Security Measures. | |
| 500 | |a Solutions: A Workable Plan for Preventing Violence in Public Buildings. | ||
| 520 | |a This insightful book shows you how to deal with an issue as old as the library profession: interacting with problem patrons. It looks at this fact of life that affects almost every facet of library work and provides practical solutions--some developed within the field and some borrowed from other professions--that will improve reference services for those you serve and make the work of your library staff less stressful, more productive, and increasingly meaningful. Helping the Difficult Library Patron: New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem exami. | ||
| 588 | 0 | |a Print version record. | |
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Public services (Libraries) | |
| 650 | 0 | |a Libraries and community. | |
| 650 | 0 | |a Libraries |x Public relations. | |
| 650 | 0 | |a Libraries |x Security measures. | |
| 650 | 0 | |a Customer relations. | |
| 650 | 0 | |a Conflict management. | |
| 650 | 6 | |a Bibliothèques |x Services aux usagers. | |
| 650 | 6 | |a Relations bibliothèque-collectivité. | |
| 650 | 6 | |a Bibliothèques |x Relations publiques. | |
| 650 | 6 | |a Bibliothèques |x Sécurité |x Mesures. | |
| 650 | 6 | |a Gestion des conflits. | |
| 650 | 7 | |a Conflict management |2 fast | |
| 650 | 7 | |a Customer relations |2 fast | |
| 650 | 7 | |a Libraries and community |2 fast | |
| 650 | 7 | |a Libraries |x Public relations |2 fast | |
| 650 | 7 | |a Libraries |x Security measures |2 fast | |
| 650 | 7 | |a Public services (Libraries) |2 fast | |
| 758 | |i has work: |a Helping the Difficult Library Patron (Text) |1 https://id.oclc.org/worldcat/entity/E39PD3WQ7XQJP6VTyJkbvWTTBK |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a Katz, Linda S. |t Helping the Difficult Library Patron : New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem. |d Hoboken : Taylor and Francis, ©2013 |z 9780789017307 |
| 856 | 4 | 0 | |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=1521067 |z Texto completo |
| 938 | |a 123Library |b 123L |n 113653 | ||
| 938 | |a EBL - Ebook Library |b EBLB |n EBL1521067 | ||
| 994 | |a 92 |b IZTAP | ||