Helping the Difficult Library Patron : New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem.

This insightful book shows you how to deal with an issue as old as the library profession: interacting with problem patrons. It looks at this fact of life that affects almost every facet of library work and provides practical solutions--some developed within the field and some borrowed from other pr...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Katz, Linda S.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Hoboken : Taylor and Francis, 2013.
Temas:
Public services (Libraries)
Libraries and community.
Libraries > Public relations.
Libraries > Security measures.
Customer relations.
Conflict management.
Bibliothèques > Services aux usagers.
Relations bibliothèque-collectivité.
Bibliothèques > Relations publiques.
Bibliothèques > Sécurité > Mesures.
Gestion des conflits.
Conflict management
Customer relations
Libraries and community
Libraries > Public relations
Libraries > Security measures
Acceso en línea:Texto completo
Descripción
Sumario:This insightful book shows you how to deal with an issue as old as the library profession: interacting with problem patrons. It looks at this fact of life that affects almost every facet of library work and provides practical solutions--some developed within the field and some borrowed from other professions--that will improve reference services for those you serve and make the work of your library staff less stressful, more productive, and increasingly meaningful. Helping the Difficult Library Patron: New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem exami.
Notas:Solutions: A Workable Plan for Preventing Violence in Public Buildings.
Descripción Física:1 online resource (522 pages)
ISBN:9781317951810
1317951816

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