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The liberated CEO : the 9-step program to running a better business so it doesn't run you /
Achieve a better work/life balance with the innovative approach outlined here Author Scott Leonard is a successful business professional who adapted his business to allow him to achieve his goals and live his dreams now-while still working in the business he loves. His experience is an inspiring exa...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Hoboken, New Jersey :
John Wiley & Sons, Inc.,
[2014]
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| Temas: | |
| Acceso en línea: | Texto completo Texto completo |
Tabla de Contenidos:
- The Liberated CEO: The 9-Step Program to Running a Better Business So It Doesn't Run You; Copyright; Contents; Author's Notes; Preface; Acknowledgments; Introduction: Setting Free the CEO (Why a Business is Like a Bowline Knot); Smashing the Service Ceiling; Living Proof; Chapter 1: Chart Your Rhumb Line (Plotting a Three-Dimensional Vision); Plan in Three-D; Pretest Your Plan for Failure; Building Milestones; Notes; Chapter 2: Know Your Peak Zone; The Peak-Zone Manager; Finding Your Peak Zone; Hiring a Blended Team; Trusting the Ropes; Notes.
- Chapter 3: Smart Sourcing: Hire the Best-Outsource the RestThe Hidden Costs of Full-Time Staff; Insource Customer Relationships; Competing on Knowledge; Managing the Experts for Accountable Results; Notes; Chapter 4: Give Your Crew Preflight Checklists; Automated Workflows; Set It and Forget It; Notes; Chapter 5: How to Build a Service Brand (It's Not About You); Hiring the Right People; Empowering People to Help; Embracing Disruption; Anticipating and Closing the Customer's Loops; Sweating the Small Stuff; Notes; Chapter 6: Break the Service Ceiling with Systematic Customization.
- Applying the Vitals Worksheet to Your BusinessCustomization is Sweeping Key Industries; Note; Chapter 7: Keeping a Loyal Crew; The Virtues of the TLO Mindset; Viewing Employees as Assets Like Clients, Not Liabilities; Communicating the Big Picture; Fixing the Process Before You Blame the People; Linking Compensation to the Appropriate Performance; Participation, Training, and Transparency; Notes; Chapter 8: Made to Sell: Changing the Watch; If You Own It, You Don't Break It; Profits and the 60-20-20 Formula; The Pillars of Valuation; Notes; Chapter 9: Become an Expert in Your Field.
- The Rewards of Thought LeadershipNotes; Chapter 10: Afterword: Ready for the Next Peak; RIA Firms in Major Growth Trend; Notes; Apendixes: Liberated CEO Extras; Appendix A: Notes and Observations from Our Three-Year Global Sailing Trip; I. An Ode to Telemedicine; II. Jetliner Travel Know-How; III. Papa Sherpa's Five Golden Rules of Traveling Around the World with Kids; IV. Wireless Communications at Sea; Cell Phones; Handheld Satellite Phone; Inmarsat's FleetBroadband; KVH's Mini-VSAT Trackphone; Communications for Three Little Birds; KVH versus Inmarsat Broadband; Inmarsat FleetBroadband.
- In HindsightV. The Balancing Act; Appendix B: Further Reading and Related Resources; About the Author; Index.