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Answer the call : virtual migration in Indian call centers /
Drawing from interviews with agents, trainers, managers, and CEOs at call centers in Bangalore and Mumbai, Answer the Call shows that workers in call centers are not quite in India or America but rather in a state of "virtual migration." Encouraged to steep themselves in American culture,...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Otros Autores: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Minneapolis :
University of Minnesota Press,
[2013]
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 100 | 1 | |a Carrillo Rowe, Aimee. | |
| 245 | 1 | 0 | |a Answer the call : |b virtual migration in Indian call centers / |c Aimee Carrillo Rowe, Sheena Malhotra, and Kimberlee Perez. |
| 264 | 1 | |a Minneapolis : |b University of Minnesota Press, |c [2013] | |
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| 504 | |a Includes bibliographical references and index. | ||
| 588 | 0 | |a Print version record. | |
| 505 | 0 | |a Cover; Contents; Preface: On the ground; Acknowledgments; Introduction: Answering the call; 1. The rhythm of ambition: power temporalities and the production of the call center agent in U.S. popular culture; 2. "I Used to Call Myself Elvis": suspended mobilities in Indian call centers; 3. "I Interact with People from All Over the World": The politics of virtual citizenship; 4. "I'm Going to Sing It the Way Eminem Sings It": India's network geography; Conclusion: returning the call; Notes; Bibliography; Index; A; B; C; D; E; F; G; H; I; J; M; N; O; P; R; S; T; V; W. | |
| 520 | |a Drawing from interviews with agents, trainers, managers, and CEOs at call centers in Bangalore and Mumbai, Answer the Call shows that workers in call centers are not quite in India or America but rather in a state of "virtual migration." Encouraged to steep themselves in American culture, the agents come to internalize and perform Americanness for Americans-and each other | ||
| 590 | |a JSTOR |b Books at JSTOR Demand Driven Acquisitions (DDA) | ||
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| 650 | 0 | |a Call centers |x Social aspects |z India. | |
| 650 | 0 | |a Call center agents |z India. | |
| 650 | 0 | |a Intercultural communication |z India. | |
| 650 | 0 | |a Group identity |z India. | |
| 650 | 0 | |a Transnationalism. | |
| 650 | 6 | |a Centres d'appels (Affaires) |x Aspect social |z Inde. | |
| 650 | 6 | |a Identité collective |z Inde. | |
| 650 | 6 | |a Transnationalisme. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Commerce. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Marketing |x General. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Sales & Selling |x General. |2 bisacsh | |
| 650 | 7 | |a SOCIAL SCIENCE |x Sociology |x General. |2 bisacsh | |
| 650 | 7 | |a Call center agents |2 fast | |
| 650 | 7 | |a Group identity |2 fast | |
| 650 | 7 | |a Intercultural communication |2 fast | |
| 650 | 7 | |a Transnationalism |2 fast | |
| 651 | 7 | |a India |2 fast |1 https://id.oclc.org/worldcat/entity/E39PBJmdx47cDXrRhBXHtbvPwC | |
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| 700 | 1 | |a Malhotra, Sheena. | |
| 700 | 1 | |a Perez, Kim, |d 1962- |1 https://id.oclc.org/worldcat/entity/E39PCjK4Pf4D9Ck3Gjby8VP6Vd | |
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| 776 | 0 | 8 | |i Print version: |a Carrillo Rowe, Aimee. |t Answer the call. |d Minneapolis : University of Minnesota Press, [2013] |z 9780816689385 |w (DLC) 2013030776 |w (OCoLC)840465579 |
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