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Change management for information services /
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
East Grinstead :
Bowker Saur,
[1999]
|
| Colección: | Information services management.
|
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- The Author
- Introduction to the series (Guy St. Clair; Series Editor)
- Contents
- List of figures
- Introduction
- Chapter 1 Status report: the information profession
- State of the art
- Professional issues
- Technology
- Chapter 2 Status report: the Information Age
- The Information Age
- Information overload
- Organizational issues in the Information Age
- Chapter 3 Status report: knowledge management
- History
- Definition
- Methods and approaches
- Dangers
- Implications for information services
- Pack leaders
- Change
- Chapter 4 Status report: summarySWOT strengths, weaknesses, opportunities, threats
- PEST political, economic, social, technological
- Chapter 5 Implications for the information profession
- Impact
- Opportunities
- Skills and abilities
- Education and learning
- Change
- Summary
- Chapter 6 Change management theory
- Relevance
- The context of change management
- Implications
- Conditions for success
- Process
- Resistance
- Frameworks and approaches
- Chapter 7 Managing change: information services framework
- Context
- Aim
- Changing organizational cultureChanging attitudes
- Skills audit
- The framework overview
- The framework toolkit
- Chapter 8 Where next?
- Chapter 9 Real-world examples
- SmithKline Beecham Pharmaceuticals
- Hewlett Packard Laboratories
- Washington State University at Vancouver
- Pennsylvania State University
- Published case studies synopses
- Appendix A SLA Competencies
- Extract from the full report
- Appendix B Recommended reading
- Appendix C References and bibliography
- Index