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Integrated measurement-- KPIs and metrics for ITSM : a narrative account /
Designed to explain, at an operational level, how to implement new processes within an organisation, and how to facilitate the necessary changes to people's behaviour, in order to make that implementation a success.
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Ely, Cambridgeshire, U.K. :
IT Governance Pub.,
2013.
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| Temas: | |
| Acceso en línea: | Texto completo Texto completo |
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