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Unleashing the power of IT : bringing people, business, and technology together /
"Go from the "IT guy" to trusted business partnerIf you're in IT, quite a lot is expected of you and your team: be technologically advanced, business-minded, customer-focused, and financially astute, all at once. In the face of unforgiving competition, rampant globalization, and...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Hoboken :
Wiley,
2013.
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| Edición: | Second edition. |
| Colección: | CIO series
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Cover; Title Page; Copyright; Contents; Foreword; Preface; Acknowledgments; About the Contributing Authors; Chapter 1 Creating Your Twenty-First-Century Workforce and Culture; Core Skills for Success; Assess Your Core Competencies; Who Will Benefit Most?; Getting the Most out of This Book; Chapter 2 Transforming Your IT Team; How to Make This Transition: Learn to Think Differently; Mind-Set Change 1: Force Yourself to Plan and Think of the Big Picture; Mind-Set Change 2: Adopt a Proactive Approach; Mind-Set Change 3: Resist the Temptation to Delve into Tactics.
- Mind-Set Change 4: Be Candid with Yourself and OthersMind-Set Change 5: Prepare for and Embrace Change; Mind-Set Change 6: Anticipate, Understand, Respect, and Work through Complexities; Five Critical Success Factors That Enable IT Organizational Excellence; Leadership: Positively Influence and Inspire Others; Strategy: Establish the Right Game Plan for Your Organization; People: Hire and Professionally Develop Your Winning Team; Best Practices: Select and Customize Them to Fit Your Organization.
- Execution: Translate Your Strategy, Goals, and Initiatives into Specific Action Plans That Deliver Measurable ResultsConclusion; Chapter 3 Driving Change with Intent; Defining Terms; The Components of Change; Achieving Commitment Is Essential for Sustaining Change; Change Takes a Community; Change Leaders; Change Agents; Change Advocates; Clarity Precedes Activity; Making the Case for Change; Ensuring a Clear Path Forward; Messaging the Change; Conclusion; Chapter 4 Building a Client-Focused IT Culture; What Good Service Looks Like; Service Skills for a New Mind-Set.
- Developing a ''We'' MentalityLearning to Love Complaints; Making Every Interaction Count; Strategies for Developing a Service Mentality; Never Let It Go; Clearly Define Your Service Level Offerings; Engage Your Clients in the Culture Shift; Conclusion; Chapter 5 Evolving into the Role of Consultant; What Is the Consultant's Role?; Why Do I Need to Become More Consultative?; Learning to Change Hats: The Four Roles of IT; How Do I Become a Consultant?; Business Acumen; Human Interaction Skills; How Difficult Can This Be?; Conclusion.
- Chapter 6 Negotiating: Getting What You Want without Damaging the RelationshipPosition versus Interest Negotiations; Three Steps and Three Key Factors; Negotiation Elements; People and Relationships; Styles and Situations; Applying the Key Factors to the Second Step: Information Exchange; The Final Step: Now Comes the Bargaining; Conclusion; Chapter 7 Sharpening Your Political Savvy; Picturing Yourself as a Political Player; IT and Politics: Historically Strange Bedfellows; A Five-Step Process for Developing Political Awareness; Start Your Radar; Determine Where the Power Bases Are.