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Outsourcing and service work in the new economy : the case of call centres in Mexico City /
This book examines the impact of outsourcing on workers and their employment conditions in the new economy. To do so, the call centre industry in Mexico City is analysed through a large number of in-depth interviews with workers and managers, available statistics and visits to leading firms in the s...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Newcastle upon Tyne :
Cambridge Scholars Publishing,
2012.
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| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 100 | 1 | |a Alvarez-Galvan, Jose-Luis. | |
| 245 | 1 | 0 | |a Outsourcing and service work in the new economy : |b the case of call centres in Mexico City / |c by Jose-Luis Alvarez- Galvan. |
| 260 | |a Newcastle upon Tyne : |b Cambridge Scholars Publishing, |c 2012. | ||
| 300 | |a 1 online resource (xiv, 198 pages) : |b illustrations | ||
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| 520 | |a This book examines the impact of outsourcing on workers and their employment conditions in the new economy. To do so, the call centre industry in Mexico City is analysed through a large number of in-depth interviews with workers and managers, available statistics and visits to leading firms in the sector. The case of call centres is paradigmatic as it is often seen as a flag-ship industry of the new economy, rapidly growing and subject to high pressures for costs reduction. The Mexican experi ... | ||
| 504 | |a Includes bibliographical references (pages 185-198). | ||
| 505 | 0 | |a TABLE OF CONTENTS; LIST OF FIGURES AND TABLES; ACKNOWLEDGEMENTS; INTRODUCTION; CHAPTER ONE; CHAPTER TWO; CHAPTER THREE; CHAPTER FOUR; CHAPTER FIVE; CHAPTER SIX; CONCLUSIONS; BIBLIOGRAPHY | |
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Contracting out |z Mexico |z Mexico City. | |
| 650 | 0 | |a Call centers |z Mexico |z Mexico City |x Employees. | |
| 650 | 0 | |a Call centers |z Mexico |z Mexico City |x Personnel management. | |
| 651 | 0 | |a Mexico City (Mexico) |x Commercial policy. | |
| 650 | 6 | |a Impartition |z Mexique |z Mexico. | |
| 650 | 6 | |a Centres d'appels (Affaires) |z Mexique |z Mexico |x Personnel. | |
| 650 | 6 | |a Centres d'appels (Affaires) |z Mexique |z Mexico |x Personnel |x Direction. | |
| 650 | 7 | |a Personnel & human resources management. |2 bicssc | |
| 650 | 7 | |a Industrial relations. |2 bicssc | |
| 650 | 7 | |a Sociology: work & labour. |2 bicssc | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Knowledge Capital. |2 bisacsh | |
| 650 | 7 | |a Call centers |x Personnel management |2 fast | |
| 650 | 7 | |a Commercial policy |2 fast | |
| 650 | 7 | |a Contracting out |2 fast | |
| 651 | 7 | |a Mexico |z Mexico City |2 fast |1 https://id.oclc.org/worldcat/entity/E39PBJdmhfRkwxmX88MFbP4KBP | |
| 758 | |i has work: |a Outsourcing and service work in the new economy (Text) |1 https://id.oclc.org/worldcat/entity/E39PCXwYp3fKfPJmf9jGMyFKbd |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a Alvarez-Galvan, Jose-Luis. |t Outsourcing and Service Work in the New Economy : The Case of Call Centres in Mexico City. |d Newcastle upon Tyne : Cambridge Scholars Publishing, ©2012 |z 9781443837385 |
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