Municipal benchmarks : assessing local performance and establishing community standards /

This book helps elected and appointed government officials and citizens assess and establish standards for the efficient and effective delivery of quality services. Actual benchmarks are provided for numerous services such as libraries, parks and recreation, public works, emergency medical services,...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Ammons, David N.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Thousand Oaks, Calif. : Sage Publications, ©2001.
Edición:2nd ed.
Temas:
Municipal services > United States > Evaluation.
Municipal government > United States > Evaluation.
Benchmarking (Management) > United States.
Services municipaux > États-Unis > Évaluation.
Administration municipale > États-Unis > Évaluation.
Étalonnage concurrentiel > États-Unis.
POLITICAL SCIENCE > Public Affairs & Administration.
Benchmarking (Management)
Municipal government > Evaluation
Municipal services > Evaluation
United States
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Introduction
  • Performance measurement and benchmarking
  • Animal control
  • City attorney
  • City clerk
  • Courts
  • Development administration
  • Emergency communications
  • Emergency medical services
  • Finance
  • Fire service
  • Fleet maintenance
  • Gas and electric services
  • Human resource administration
  • Information systems
  • Library
  • Management services executive offices, budget, management audit
  • Parking services
  • Parks and recreation
  • Police
  • Property appraisal
  • Public health
  • Public transit
  • Public works engineering and miscellaneous services
  • Purchasing and warehousing
  • Risk management
  • Social services
  • Solid waste collection
  • Streets, sidewalks, and storm drainage
  • Traffic engineering and control
  • Utilities business office
  • Water and sewer services
  • Performance milestones.

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