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Emotional Labor in the 21st Century : Diverse Perspectives on Emotion Regulation at Work.
This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as ""the management of feeling to create a publicly o...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Otros Autores: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Hoboken :
Taylor and Francis,
2013.
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| Colección: | Series in organization and management.
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| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 003 | OCoLC | ||
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| 020 | |a 9781136232596 | ||
| 020 | |a 1136232591 | ||
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| 050 | 4 | |a HF5549.5.N64 E46 2013 | |
| 082 | 0 | 4 | |a 158.7 |
| 049 | |a UAMI | ||
| 100 | 1 | |a Grandey, Alicia. | |
| 245 | 1 | 0 | |a Emotional Labor in the 21st Century : |b Diverse Perspectives on Emotion Regulation at Work. |
| 260 | |a Hoboken : |b Taylor and Francis, |c 2013. | ||
| 300 | |a 1 online resource (345 pages). | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 490 | 1 | |a Series in Organization and Management | |
| 588 | 0 | |a Print version record. | |
| 520 | |a This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as ""the management of feeling to create a publicly observable facial and bodily display"" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management) have interpersonal, and thus emotional, requirements and that well-being and effectiveness in these jobs is determined, i. | ||
| 505 | 0 | |a Cover; Title; Copyright; Contents; List of Illustrations; Series Foreword; Dedication; Foreword; About the Editors; Contributors; Acknowledgements; PART I Overview; 1 Bringing Emotional Labor into Focus: A Review and Integration of Three Research Lenses; PART II Person Perspectives:Within, Between, Dyadic and Group; 2 Episodic Intrapersonal Emotion Regulation: Or, Dealing with Life as it Happens; 3 Motivation, Fit, Confidence, and Skills: How Do Individual Differences Influence Emotional Labor?; 4 The Social Effects of Emotion Regulation in Organizations; 5 Emotional Labor at the Unit-level | |
| 505 | 8 | |a PART III Occupational Perspectives: Customer Service, Call Centers, Caring Professionals6 The Customer Experience of Emotional Labor; 7 Call Centers: Emotional Labor Over the Phone; 8 Attending to Mind and Body: Engaging the Complexity of Emotion Practice Among Caring Professionals; PART IV Contextual Perspectives: Organization, Gender, Culture; 9 Emotional Labor: Organization-level Influences, Strategies, and Outcomes; 10 Social and Cultural Influencers: Gender Effects on Emotional Labor at Work and at Home; 11 A Cultural Perspective on Emotion Labor | |
| 505 | 8 | |a PART V Multi-Disciplinary Perspectives: Reflections and Projections12 Reflections and Projections from Pioneers in Emotions Research; Emotional Labor: Looking Back Nearly 20 Years; Emotional Labor Across Five Levels of Analysis: Past, Present, Future; Conceptualizing Emotional Labor: An Emotion Regulation Perspective; Reflecting on Emotional Labor as a Social Meme; Back to the Future; Author Index; Subject Index | |
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Nonverbal communication in the workplace. | |
| 650 | 0 | |a Employees |x Attitudes. | |
| 650 | 0 | |a Customer relations. | |
| 650 | 0 | |a Interpersonal relations. | |
| 650 | 0 | |a Psychology, Industrial. | |
| 650 | 4 | |a BUSINESS & ECONOMICS |x Management. | |
| 650 | 4 | |a Customer relations. | |
| 650 | 4 | |a Employees |x Attitudes. | |
| 650 | 4 | |a Interpersonal relations. | |
| 650 | 4 | |a Nonverbal communication in the workplace. | |
| 650 | 4 | |a PSYCHOLOGY |x Industrial & Organizational Psychology. | |
| 650 | 4 | |a Psychology, Industrial. | |
| 650 | 6 | |a Communication non verbale en milieu de travail. | |
| 650 | 6 | |a Personnel |x Attitudes. | |
| 650 | 6 | |a Psychologie du travail. | |
| 650 | 7 | |a Customer relations |2 fast | |
| 650 | 7 | |a Employees |x Attitudes |2 fast | |
| 650 | 7 | |a Interpersonal relations |2 fast | |
| 650 | 7 | |a Nonverbal communication in the workplace |2 fast | |
| 650 | 7 | |a Psychology, Industrial |2 fast | |
| 700 | 1 | |a Diefendorff, James. | |
| 700 | 1 | |a Rupp, Deborah E. | |
| 758 | |i has work: |a Emotional labor in the 21st century (Text) |1 https://id.oclc.org/worldcat/entity/E39PCGdtxCPY7hTt67vq86Yhpd |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |z 9781848729490 |
| 830 | 0 | |a Series in organization and management. | |
| 856 | 4 | 0 | |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=1181049 |z Texto completo |
| 994 | |a 92 |b IZTAP | ||