Managing organizational change : human factors and automation /

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The United States Internal Revenue Service introduced a multi-million dollar program to automate its operations in the early 1980s. This book describes a multidisciplinary study of the experiences of several thousand users in this program, based primarily on questionnaires, observation and interview...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Fallik, Fred
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Hoboken : Taylor and Francis, 2013.
Colección:Routledge library editions. Organizations. Theory & behaviour ; v. 14.
Temas:
United States. > Internal Revenue Service > Automation.
United States. > Internal Revenue Service > Management.
United States. > Internal Revenue Service
Automation > Human factors.
Organizational change > Management > Case studies.
Psychology, Industrial > Case studies.
Organizational change > Case studies.
Automatisation > Facteurs humains.
Changement organisationnel > Études de cas.
Psychologie du travail > Études de cas.
BUSINESS & ECONOMICS > Negotiating.
Automation
Automation > Human factors
Management
Organizational change > Management
Psychology, Industrial
Case studies
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Cover; Half Title; Title Page; Copyright Page; Title Page; Original Copyright Page; Table of Contents; Dedication; Preface; Disclaimer; Acknowledgements; Section I. Background; Chapter 1. Automation, Beliefs and Values; 1.Management Beliefs and Values; 2.Employee Beliefs and Values; 3.Behavioral Science as a Tool of Management; 4.Models of Technology and Human Factors; 5.Patterns in the Implementation of Automation; Chapter 2. Background to Automation; 1.The Internal Revenue Service; 2.The Collection Division; 3.The Impetus for Automation; Chapter 3. The Politics of Automation
  • Chapter 4. The Human Resources Technology Staff1.History and Functions; 2.Measuring the Impact of Automation; Section II. Automation Implementation; Chapter 5. The Automated Collection System; 1.Introduction; 2.The Technology of Automation; 3.The Organization of the ACS; 4.The Management Structure of the ACS; 5.The Work Structure of the ACS; 6.The Transition from COF to ACS; Chapter 6. Personnel Recruitment and Retention; 1.Background; 2.Research Methodology; 3.Data Analysis Procedures; 4.Results: Summary Statistics; 5.Results: Relationships Among Items; 6.Study Summary
  • 7.Recommendations on Recruitment and Staff TurnoverChapter 7. Human Factors; 1.Ergonomie Considerations; 2.The Workstation Environment; 3.Changes in Job Satisfaction; Chapter 8. Training; 1.Background; 2.The ACS Training Plan; 3.Training Functions and Objectives; Chapter 9. Team Building and Resources; 1.Background to the Focused Group Interview; 2.Focused Group Interview Procedures; 3.Applying the Focused Group Interview Technique; Chapter 10. Organization and Management; Section III. Lessons Learned; Chapter 11. Automation and Leadership; 1.The Role of the Supervisor
  • 2.General Considerations for Managing3.Managing in an Automated Environment; 4.Performance Characteristics; 5.Organizational Culture and Management; 6.Conclusions; Chapter 12. Motivation and Productivity; 1.Background; 2.The Structure of Employee Participation; 3.The Degree of Participation; 4.The Process of Participation: Why it Works; 5.Some Organizational Programs to Improve Motivation and Satisfaction; 6.Summary and Conclusions; Chapter 13. Looking Back: Summary and Recommendations; 1.Success Factors in Retrospect; 2.Lessons Learned in Retrospect; Appendix 1
  • Human Factors in Automation: Recommendations By the Human Resources Technology StaffAppendix 2; "What's Your Opinion?" Attitude Survey; Appendix 3; Recruitment/Retention Instruments; References; Additional Resources; Index

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