Managing organizational change : human factors and automation /

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The United States Internal Revenue Service introduced a multi-million dollar program to automate its operations in the early 1980s. This book describes a multidisciplinary study of the experiences of several thousand users in this program, based primarily on questionnaires, observation and interview...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Fallik, Fred
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Hoboken : Taylor and Francis, 2013.
Colección:Routledge library editions. Organizations. Theory & behaviour ; v. 14.
Temas:
United States. > Internal Revenue Service > Automation.
United States. > Internal Revenue Service > Management.
United States. > Internal Revenue Service
Automation > Human factors.
Organizational change > Management > Case studies.
Psychology, Industrial > Case studies.
Organizational change > Case studies.
Automatisation > Facteurs humains.
Changement organisationnel > Études de cas.
Psychologie du travail > Études de cas.
BUSINESS & ECONOMICS > Negotiating.
Automation
Automation > Human factors
Management
Organizational change > Management
Psychology, Industrial
Case studies
Acceso en línea:Texto completo
Descripción
Sumario:The United States Internal Revenue Service introduced a multi-million dollar program to automate its operations in the early 1980s. This book describes a multidisciplinary study of the experiences of several thousand users in this program, based primarily on questionnaires, observation and interviews. The case study gives valuable guidance to managers and their consultants involved in planning introduction of new office technology, as well as providing more academic insights into aspects of human behaviour under changing working conditions.
Descripción Física:1 online resource (349 pages).
Bibliografía:Includes bibliographical references and index.
ISBN:9781135937140
1135937141

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