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Microsoft Lync 2013 Unified Communications : From Telephony to Real Time Collaboration in the Digital Age.
This is a tutorial guide to gain in-depth knowledge such as realizing projects to migrate traditional telephony to Unified Communications inside an organization.This book is targeted at three audiences: business decision makers, technical advocates, and IT decision makers. As this is also a fundamen...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Birmingham :
Packt Publishing,
2013.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Cover; Copyright; Credits; About the Author; About the Reviewers; www.PacktPub.com; Table of Contents; Preface; Chapter 1:Innovation of Communication and Information Technologies; Defining communication; What changed the communication industry?; Understanding modern business communication needs; Evolution of communication tools; Increasing the number of ways to reach a person; Benefits of UC; Introducing cloud services in IT and telecommunication; Summary; Chapter 2:Information Technology Meets Knowledge Management; Microsoft SharePoint Server as a knowledge platform
- Microsoft Share Point as FAQ, collaboration, and best practice platform YouTube as a video knowledge portal; A company's central intranet portal and team sites on Microsoft SharePoint; From skill search and real-time communication to mobile integration; Summary; Chapter 3:Business Cooperation in the World of the World Wide Web; What technological barriers are we talking about?; Understanding the unified communications umbrella; Learning about My Site; Instant messaging and chat; Knowing the modular IT platform; Summary; Chapter 4:Value and Potential for End Users
- Technology supports our daily lifePersistent instant messaging; Being mobile
- the mobility advantage; From Roundtable and Email to CRM; Do more with real-time messaging; The great advantage of the unified communications platform; Developing your own UC add-ons; Summary; Chapter 5:Cost Optimization Approaches; Need for an efficient communication solution; Optimization opportunities with UC; Reducing direct costs of communication services; Reducing the costs/fees for Internet and data services; Reducing costs/fees for conference services
- Reducing costs/charges for mobile and fixed line telephony Optimizing communication and collaboration cost by using Federation; Reducing costs/fees for equipment setting up; Optimizing travel expenses and business travel; Potential savings; Optimizing communication infrastructure and replacing legacy technology; Potential savings; Advantages of cloud services; Optimization of existing infrastructure; Potential savings; Optimization of software licenses; Potential savings; Take advantage of knowledge and human capital; Potential savings; Business value assessment; Summary
- Chapter 6: Unified Communications Projects in Practice Initial situation; The role of a UC solution; Evaluating UC solutions; The Microsoft UC solution for Contoso; Additional benefits of UC solution; From decision, Proof of Concept to rollout of UC; The pilot phase; Implementation of training; The overall concept; Concluding remarks; Summary; Chapter 7:Analyzing the Key Points of a Unified Communications Project; Evaluation phase; How can this be done easily?; Selecting unified communications solution and solution provider; Decision making and pilot phase; Summary