Implementing virtual reference services : a LITA guide /

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Social web technologies present an often confusing array of options for answering user reference questions. Applying 20 years' experience as a reference librarian working through the development of virtual reference and the integration of new tools and technologies into the industry, Thomsett-S...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor Corporativo: Library and Information Technology Association (U.S.)
Otros Autores: Thomsett-Scott, Beth C. (Editor )
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Chicago : ALA TechSource, an imprint of the American Library Association, 2013.
Colección:LITA guides ; 26.
Temas:
Electronic reference services (Libraries)
Electronic reference services (Libraries) > United States > Case studies.
Bibliothèques > Services de référence électroniques.
Bibliothèques > Services de référence électroniques > États-Unis > Études de cas.
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General.
Sciences de l'information.
Bibliothéconomie.
Gestion de l'information.
Services d'information.
United States
Case studies
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Virtual reference services : considerations and technologies / Beth Thomsett-Scott
  • Using twitter for virtual reference services / Ellen Hampton Filgo
  • Using Google voice and chat for reference at the Kelvin Smith Library / Brian C. Gray
  • Virtual reference at UNLV Libraries : from infancy to popular student service / Sidney Lowe and Darcy Del Bosque
  • Instant messaging for virtual reference / Beth Thomsett-Scott
  • Embedded librarians using Web 2.0 services for reference / Ellen Hampton Filgo
  • My info quest : a national text reference message service / Tom Peters, Lili Luo, and Lori Bell
  • AskColorado : a collaborative virtual reference service / Kris Johnston.

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