Measuring ROI in Mentoring and Coaching.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Meyer, Marius
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Knowres Publishing, 2007.
Temas:
Employees > Coaching of.
Employees > Training of.
Rate of return.
Inservice Training
Personnel > Formation.
Taux de rendement.
Employees > Coaching of
Employees > Training of
Rate of return
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Cover; Copyright; ABOUT THE AUTHOR; ACKNOWLEDGEMENT; TABLE OF CONTENTS; Introduction; Outline of the book; Icons used in this publication; Chapter 1: Why measure mentoring and coaching?; Growth in mentoring and coaching; The ROI and bottom-line imperative; Why do current mentoring/coaching programmes fail?; The need for ROI measurement; Myths about mentoring and coaching measurement; Role-players in evaluation and measurement; Quick review of Chapter 1; Self-assessment activities; Chapter 2: What should be measured?; Introduction; Evaluation and measurement approaches and techniques.
  • Mentor/coach skills assessmentMentee/coachee talent assessment; Organisational culture assessment; ROI value proposition; Mentoring and coaching ROI measurement options; Non-intervention factors; Asking the right questions to get the numbers; Key lessons; Pre and post-measurement of mentoring and coaching; Pre and post-measurement output sheet; Quick review of Chapter 2; Self-assessment activities; Chapter 3: How to evaluate and measure the impact of mentoringand coaching; Introduction; An integrated evaluation and measurement framework formentoring and coaching.
  • Phase 1: Planning the interventionPhase 2: Skills transfer; Elements of a mentoring/coaching skills transfer strategy; Phase 3: Evaluation and measurement; Level 1: Reaction evaluation; Level 2: Learning evaluation; Example of a mentoring and coaching knowledge assessment ... instrument; Level 3: Behaviour or application evaluation; Level 4: Results evaluation; How to do a mentoring/coaching ROI: Mobile Chat case study; The 20 Rs of ROI measurement: From reaction to results; Conclusion; Quick review of Chapter 3; Self-assessment activities; Frequently asked questions; Useful websites.

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