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Business Etiquette and Professionalism : Your Guide to Career Success.
Annotation.
| Clasificación: | Libro Electrónico |
|---|---|
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Menlo Park :
Crisp Publications, Incorporated,
April 1998.
|
| Edición: | 2nd ed., revised. |
| Colección: | Fifty-Minute series.
|
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- ""TITLE""; ""COPYRIGHT""; ""ABOUT THE AUTHOR""; ""INTRODUCTION""; ""CONTENTS""; ""SECTION I What Is Business Etiquette?""; ""THE ROLE OF GOOD MANNERS IN BUSINESS""; ""SOME ETIQUETTE BASICS""; ""Holding Doors""; ""Train Etiquette""; ""Automobile Etiquette""; ""Elevator Etiquette""; ""EXERCISE""; ""SECTION II Principles of Impeccable Work Behavior""; ""PRINCIPLES OF IMPECCABLE WORK BEHAVIOR""; ""Basic Guidelines""; ""EXERCISE""; ""SECTION III Meeting People""; ""MEETING PEOPLE""; ""WHEN YOU�RE THE RECEPTIONIST""; ""Unexpected Guests""; ""While They Are Waiting""
- ""WHEN YOU�RE IN AN INSIDE OFFICE""""Receiving Guests for Your Manager""; ""When You�re the Person Guests Have Come To See""; ""SHAKING HANDS""; ""INTRODUCING PEOPLE""; ""Being Introduced""; ""When introductions Are Neglected""; ""Saying Good-bye""; ""EXERCISE""; ""SECTION IV Telephone Etiquette""; ""TELEPHONE ETIQUETTE""; ""ANSWERING YOUR PHONE""; ""WHEN CALLERS ARE DISCOURTEOUS""; ""SCREENING CALLS""; ""MAKING AND RETURNING CALLS""; ""EXERCISE""; ""SECTION V Electronic Etiquette""; ""ELECTRONIC ETIQUETTE""; ""FAX MACHINES""; ""ANSWERING MACHINES""; ""Recording Your Message""
- ""Leaving a Message""""VOICE MAIL""; ""Automated Answering Systems""; ""E-MAIL""; ""Netiquette""; ""EXERCISE""; ""SECTION VI Planning and Attending Business Meetings""; ""PLANNING MEETINGS""; ""Who Should Attend?""; ""Where Should It Be Held?""; ""Conference-Table Seating""; ""ATTENDING MEETINGS""; ""Promptness""; ""Greetings""; ""Honoring Territory""; ""Keep Your Clothes On""; ""Position Yourself""; ""Listen""; ""When Guests Arrive""; ""Leaving the Meeting""; ""EXERCISE""; ""SECTION VII Planning and Attending Meal Meetings""; ""PLANNING MEAL MEETINGS""; ""Head Table Seating""; ""Menu""
- ""Conversation""""Paying the Bill""; ""Tipping""; ""ATTENDING BUSINESS MEALS""; ""Breakfast Meetings""; ""Table Manners""; ""Thank-You Notes""; ""Can You Refuse?""; ""EXERCISE""; ""SECTION VIII Business Invitations and Gifts""; ""SENDING INVITATIONS""; ""Inviting Your Manager""; ""Inviting Another Executive""; ""How to Address Invitations""; ""RESPONDING TO INVITATIONS""; ""DON�T GO EMPTY-HANDED""; ""EXERCISE""; ""SECTION IX Multicultural Etiquette""; ""MULTICULTURAL ETIQUETTE""; ""Defining the Challenge""; ""Using Names Correctly""; ""Gestures""; ""Touch""; ""Business Cards""
- ""Eye Contact""""Smiling""; ""Personal Space""; ""EXERCISE""; ""SECTION X Summary and Answers to Exercises""; ""SUMMARY""; ""ANSWERS TO EXERCISE QUESTIONS""; ""SECTION II (page 15)""; ""SECTION III (pages 31-32)""; ""SECTION IV (pages 43-44)""; ""SECTION V (page 55)""; ""SECTION VI (page 65)""; ""SECTION VII (pages 81)""; ""SECTION VIII (page 92)""; ""SECTION IX (pages 101)""