The Cost of Emotions in the Workplace : Bottom Line Value of Emotional Continuity Management /

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Shows how to systematically manage your organizational emotional culture. Introduces Emotional Continuity Management and provides tested system to observe, predict, prepare, and write policy to prevent employee problems. Offers tools to quantify costs of disruptive emotional incidents, from bad mana...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Hawkins Mitchell, Vali, 1949-
Otros Autores: Noakes-Fry, Kristen (Editor )
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Brookfield, Conn. : Rothstein Associates, Ã2013.
Ã2013
Colección:Rothstein catalog on disaster recovery.
Temas:
Psychology, Industrial.
Personnel management.
Emotions.
Organizational behavior.
Crisis management.
Psychology, Industrial
Personnel Management
Psychologie du travail.
Personnel > Direction.
Comportement organisationnel.
Gestion de crise.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
Crisis management
Emotions
Organizational behavior
Personnel management
Acceso en línea:Texto completo
Descripción
Sumario:Shows how to systematically manage your organizational emotional culture. Introduces Emotional Continuity Management and provides tested system to observe, predict, prepare, and write policy to prevent employee problems. Offers tools to quantify costs of disruptive emotional incidents, from bad managers, office bullies to workplace violence.
Notas:Title from title screen.
Descripción Física:1 online resource
Bibliografía:Includes bibliographical references.
ISBN:9781931332682
1931332681
9781931332842
1931332843

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