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Workplace communication for the 21st century : tools and strategies that impact the bottom line /
"Written in clear, non-technical language, this book explains how employees and employers can maximize internal and external organizational communication-for both personal benefit and to the entity as a whole."--
| Clasificación: | Libro Electrónico |
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| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Santa Barbara, Calif. :
Praeger/ABC-CLIO,
©2013.
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| Colección: | Business professional collection
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Cover; Volume 1; Title; Copyright; Contents; Acknowledgments; Chapter One: Communicating within the Modern Workplace: Challenges and Prospects; Chapter Two: Ethics Matters: Why Ethical Communication Makes a Difference in Today's Workplace; Chapter Three: Creating a Productive Workplace Culture and Climate: Understanding the Role of Communication and Socialization for Organizational Newcomers; Chapter Four: Effective New Employee Socialization; Chapter Five: Communicating Accurate and Timely Information around the Workplace.
- Chapter Six: Diversity Matters: Harnessing the Power of Diversity for Your OrganizationChapter Seven: Men and Women Communicating in the Workplace: Why Gender Differences Matter and Make Organizations More Effective; Chapter Eight: Leading through Our Words and Behaviors; Chapter Nine: Leading Only Happens When People Follow: Fostering a Culture of Followership; Chapter Ten: Managing Workplace Talent through Mentoring and Coaching: Getting Beyond Buzzwords to Practices That Work; Chapter Eleven: Understanding Work Group Dynamics: Effectively Getting People to Work Cohesively in Small Groups.
- Chapter Twelve: Don't LOL at My E-Mail: Using Technology to Enhance Workplace Communication, Not Destroy Workplace CommunicationChapter Thirteen: Working with You Is Killing Me: Learning How to Effectively Handle Workplace Conflict; Chapter Fourteen: Bullies Coming out of the Schoolyard and into the Boardroom: Combating Abusive Workplace Communication; Chapter Fifteen: Making Sure Your Workplace Communication Works: Determining the ROI on Workplace Communication Campaigns; About the Editor and Contributors; Index; A; B; C; D; E; F; G; H; I; J; K; L; M; N; O; P; Q; R; S; T; U; V; W; Y; Z.
- Volume 2Title; Copyright; Contents; Acknowledgments; Chapter One: How Strategic Workplace Communication Can Save Your Organization; Chapter Two: Protecting Reputation and Preventing Crisis: The Strategic Use of Issue Management; Chapter Three: The Art of Business Presentations: Communicating Effectively before Various Stakeholders; Chapter Four: Customer Service with a Smile: Creating a Climate Where Customers Come First; Chapter Five: Selling Yourself or Your Product Starts with Communication.
- Chapter Six: Marketing for the 21st Century: Thinking through Current Marketing Trends That Will Effectively Position Your OrganizationChapter Seven: Facebook, Twitter, LinkedIn, and Blogs Oh My! Social Media and Web 2.0: Using Today's Cutting-Edge Social Technology to Enhance Your Organization; Chapter Eight: You Are What You Brand: Managing Your Image and Reputation; Chapter Nine: Building and Maintaining Stakeholder Trust; Chapter Ten: Every Organization Faces Risk, but Effectively Communicating Risk Is a Skill.