Consumer Financial Dispute Resolution in a Comparative Context : Principles, Systems and Practice.

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Shahla Ali presents comparative empirical research about the design of consumer financial dispute resolution mechanisms in Asia, America and Europe.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Ali, Shahla F.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Cambridge : Cambridge University Press, 2013.
Temas:
Arbitration and award.
Financial services industry > Law and legislation.
Dispute resolution (Law)
Consumer protection > Law and legislation.
Ombudspersons.
Règlement de conflits.
Arbitrage (Droit)
BUSINESS & ECONOMICS > Business Law.
LAW > Business & Financial.
LAW > Commercial > General.
Arbitration and award
Consumer protection > Law and legislation
Financial services industry > Law and legislation
Ombudspersons
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Cover; Consumer Financial Dispute Resolution in a Comparative Context; Title; Copyright; Dedication; Contents; Figures; Tables; Acknowledgements; Introduction; A financial crisis with global proportions; Viewing consumer financial dispute resolution in a theoretical context; Overview of methodology; Structure of the book; Part I Principles; 1 Principles of consumer financial dispute resolution in a global context; Introduction; Theoretical perspectives on the impact of globalisation on international legal practice; Principles of consumer financial dispute resolution.
  • Equator principles
  • the need for 'adequate grievance mechanisms'UN guidelines for consumer protection; Basel Accords: transparent risk disclosure and risk minimisation; Global deliberation; UN millennium development goals
  • objective 8a: to develop an open, rule-based trading system; Rule of law principles: impartiality, fairness, transparency and consistency; Summary; Part II Ombuds systems; 2 Financial dispute resolution in the United Kingdom; Introduction; Ombudsmen in the United Kingdom; Alternative dispute resolution in the United Kingdom.
  • The Financial Ombudsman Service and the Financial Services and Markets ActThe Financial Services Compensation Scheme; A period of transition; Financial alternative dispute resolution programmes; Financial Ombudsman Service Limited; Range of disputes; Structure; Underlying legal mandate; Determining jurisdiction; Compulsory jurisdiction; Consumer credit jurisdiction; Voluntary jurisdiction; Procedures of the Financial Ombudsman Service; Awards; Terms of reference for voluntary jurisdiction participants; Statistics; Service providers; Oversight; Strengths; Multi-tiered dispute resolution.
  • Dealing with cases of wider implicationBenefits of merging schemes; Advantages over litigation; Expectation management; Challenges; Integration of the Pensions Ombudsman; The Hunt Review; A quasi-regulatory role?; Financial Services Act 2010; Class actions or mass claims; Abolition of FSA; Lessons learned; The OXERA review; The need for hearing; Conclusion: the UK Ombuds Model and its contribution to consumer confidence; 3 Financial dispute resolution in Australia; Introduction; Ombudsmen in Australia; Alternative dispute resolution in Australia; Ombudsmen for financial service providers.
  • The Financial Ombudsman ServiceThe Predecessor Schemes; Transitional arrangements; Expanded jurisdiction?; The Credit Ombudsman Service Limited
  • a competing scheme?; Statutory Tribunal; Financial alternative dispute resolution programmes; The Financial Ombudsman Service; Range of disputes; Structure; The Credit Ombudsman Service Limited; Range of disputes; Structure; Underlying legal mandate; Types of dispute; FOS procedure; Jurisdiction; Resolution; FOS statistics; COSL procedure; Jurisdiction; Resolution; COSL statistics; Service providers; Oversight; Strengths; FOS: rationale for merger.

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