Implementing service quality based on ISO/IEC 20000 : a management guide, third edition /
Potential customers will look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The...
Clasificación: | Libro Electrónico |
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Autor principal: | |
Formato: | Electrónico eBook |
Idioma: | Inglés |
Publicado: |
Ely, Cambridgeshire, United Kingdom :
IT Governance Publishing,
2012.
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Edición: | Third edition. |
Temas: | |
Acceso en línea: | Texto completo Texto completo |
Sumario: | Potential customers will look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The impact on your profit margins is clear! |
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Descripción Física: | 1 online resource (109 pages) |
Bibliografía: | Includes bibliographical references. |
ISBN: | 9781849284431 1849284431 1849284423 9781849284424 |