Building service-oriented government : lessons, challenges and prospects /

Mostrar otras versiones (1)

Providing quality public service is one of the essential functions of a government. In the turbulent time, however, governments worldwide are experiencing a variety of unprecedented challenges to meet citizens' increasing demands and expectations. In.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Wei, Wu
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Singapore : World Scientific Pub. Co., 2012.
Colección:NCPA research series ; 1.
Temas:
Since 2002
Public opinion > China.
Opinion publique > Chine.
POLITICAL SCIENCE > Political Process > General.
Politics and government > Forecasting
Politics and government > Public opinion
Public opinion
China > Politics and government > 2002- > Public opinion.
China > Politics and government > 2002- > Forecasting.
China
Acceso en línea:Texto completo

MARC

LEADER 00000cam a2200000Ma 4500
001 EBOOKCENTRAL_ocn828792774
003 OCoLC
005 20240329122006.0
006 m o d
007 cr |n|||||||||
008 130302s2012 si a ob 001 0 eng d
040 |a EBLCP  |b eng  |e pn  |c EBLCP  |d OCLCQ  |d YDXCP  |d N$T  |d OCLCO  |d OCLCQ  |d DEBSZ  |d OCLCO  |d OCLCQ  |d OCLCF  |d OCLCQ  |d MEAUC  |d OCLCQ  |d OCL  |d OCLCQ  |d AGLDB  |d MERUC  |d ZCU  |d VNS  |d OCLCQ  |d VTS  |d ICG  |d REC  |d OCLCQ  |d STF  |d DKC  |d OCLCQ  |d M8D  |d OCLCQ  |d AJS  |d OCLCO  |d OCLCQ  |d OCLCO  |d OCLCL 
019 |a 857913034 
020 |a 9789814434546  |q (electronic bk.) 
020 |a 981443454X  |q (electronic bk.) 
029 1 |a AU@  |b 000054192626 
029 1 |a DEBBG  |b BV043074026 
029 1 |a DEBBG  |b BV044172953 
029 1 |a DEBSZ  |b 397482612 
029 1 |a DEBSZ  |b 421276495 
029 1 |a DEBSZ  |b 454904274 
029 1 |a AU@  |b 000073139411 
035 |a (OCoLC)828792774  |z (OCoLC)857913034 
043 |a a-cc--- 
050 4 |a JQ1510  |b .B85 2012eb 
072 7 |a POL  |x 016000  |2 bisacsh 
082 0 4 |a 320.951  |2 23 
049 |a UAMI 
245 0 0 |a Building service-oriented government :  |b lessons, challenges and prospects /  |c editor, Wu Wei. 
260 |a Singapore :  |b World Scientific Pub. Co.,  |c 2012. 
300 |a 1 online resource (viii, 180 pages) :  |b illustrations 
336 |a text  |b txt  |2 rdacontent 
337 |a computer  |b c  |2 rdamedia 
338 |a online resource  |b cr  |2 rdacarrier 
490 1 |a NCPA research series ;  |v 1 
505 0 |a Preface; Chapter 1. Evaluating Public Service Performance in Urban China: Findings From the 2011 Lien Chinese Cities Service-Oriented Government Project WU Wei, YU Wenxuan, LIN Tingjin, WANG Jun and TAM Waikeung; 1.1. Public Service, Service-Oriented Government and Evaluation; 1.2. 2011 Lien Chinese Cities Service-Oriented Government Index; 1.3. 2011 Lien Survey of Service-Oriented Government in Chinese Cities; 1.3.1. Telephone survey of urban citizens; 1.3.2. Telephone survey of businesses; 1.4. Findings of the 2011 Lien Survey of Service-Oriented Government in Chinese Cities. 
505 8 |a 1.4.1. The citizen perspective1.4.2. The business perspective; 1.4.3. General public service; 1.4.4. Overall ranking of service-oriented government; 1.5. Conclusion; References; Chapter 2. Public Ethical Values and Service-Oriented Government Kuotsai Tom LIOU; 2.1. Ethical Values in Public Service; 2.2. Challenging Issues in Service-Oriented Government; 2.2.1. Equity issues in policy option; 2.2.2. Accountability concerns in service delivery; 2.2.3. Transparency emphasis in service attitude; 2.3. Conclusion; References. 
505 8 |a Chapter 3. The Role of Emotional Labor in Public Service Meredith A NEWMAN3.1. What Emotional Labor Is and Is Not; 3.1.1. It is not emotional intelligence; 3.1.2. It is not public service motivation; 3.1.3. It is not leadership; 3.2. Emotional Labor: What It Is; 3.3. The Relationship Between Emotional Labor and Burnout; 3.3.1. First dimension: Emotional exhaustion; 3.3.2. Second dimension: Cynicism; 3.3.3. Third dimension: Ineffectiveness; 3.4. Implications for Practice; 3.4.1. Critical incident debriefings; 3.4.2. Self-care plans; 3.4.3. Redesign of jobs; 3.4.4. "Time-outs"; 3.5. Conclusion. 
504 |a ReferencesChapter 4. Irrationality, Bricolage, Quality and Performance Measurement: Unpacking the Conundrum in a Comparative East-West Context Paul HIGGINS; 4.1. Introduction; 4.2. The Engineer and Bricoleur in Instrumental Performance Management; 4.3. Higher Order Bricolage; 4.4. Data and Activity Manipulation; 4.5. Rationality: Bricolage Nexus; 4.6. Conclusion; References; Chapter 5. Social Accountability for Public Service in Higher Education: A Text Analysis of Chinese Research Universities' Undergraduate Teaching-Learning Quality Annual Reports TIAN Linghui and XIONG Qingnian. 
505 8 |a 5.1. Introduction5.2. Analysis; 5.3. Conclusion; 5.3.1. University, government and the public: Who is the quality for? Who to report to?; (1) Government-oriented quality; (2) Who was being ignored?; 5.3.2. Transparency; 5.3.3. Depth of involvement and inclusiveness of participation; 5.4. Discussion; References; Chapter 6. Integrated Development of Metropolitan Governance and Public Service: A Case Study of the Pearl River Delta Region YE Lin; 6.1. Introduction: Urbanization in China -- A Call for Change; 6.2. Metropolitan Development and Public Service Delivery. 
500 |a 6.3. A Case Study of Public Transportation Development in the Pearl River Delta. 
520 |a Providing quality public service is one of the essential functions of a government. In the turbulent time, however, governments worldwide are experiencing a variety of unprecedented challenges to meet citizens' increasing demands and expectations. In. 
504 |a Includes bibliographical references and index. 
588 0 |a Online resource; title from pdf information screen (Ebsco, viewed July 1, 2013). 
590 |a ProQuest Ebook Central  |b Ebook Central Academic Complete 
590 |a eBooks on EBSCOhost  |b EBSCO eBook Subscription Academic Collection - Worldwide 
650 0 |a Public opinion  |z China. 
651 0 |a China  |x Politics and government  |y 2002-  |x Public opinion. 
651 0 |a China  |x Politics and government  |y 2002-  |x Forecasting. 
650 6 |a Opinion publique  |z Chine. 
650 7 |a POLITICAL SCIENCE  |x Political Process  |x General.  |2 bisacsh 
650 7 |a Politics and government  |x Forecasting  |2 fast 
650 7 |a Politics and government  |x Public opinion  |2 fast 
650 7 |a Public opinion  |2 fast 
651 7 |a China  |2 fast  |1 https://id.oclc.org/worldcat/entity/E39PBJcrd4RjtCBk4wfMhTwwG3 
648 7 |a Since 2002  |2 fast 
700 1 |a Wei, Wu. 
758 |i has work:  |a Building service-oriented government (Text)  |1 https://id.oclc.org/worldcat/entity/E39PCH38BRpjVvxx8P6gmbphXm  |4 https://id.oclc.org/worldcat/ontology/hasWork 
776 0 8 |i Print version:  |a Wei, Wu.  |t Building Service-Oriented Government : Lessons, Challenges and Prospects.  |d Singapore : World Scientific Publishing Company, ©2012  |z 9789814434539 
830 0 |a NCPA research series ;  |v 1. 
856 4 0 |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=1126841  |z Texto completo 
938 |a EBL - Ebook Library  |b EBLB  |n EBL1126841 
938 |a EBSCOhost  |b EBSC  |n 533864 
938 |a YBP Library Services  |b YANK  |n 10226310 
994 |a 92  |b IZTAP 

Ejemplares similares