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The Concise Handbook of Management : a Practitioner's Approach /

Discover the practical tips to make you an effective, customer-oriented manager. Focusing on the pervading belief that everything a manager does must be customer oriented, The Concise Handbook of Management: A Practitioner's Approach gives you an overview of everything you need to know about ma...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Scott, Jonathan (Jonathan T.)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York ; Abingdon : Taylor and Francis, 2011.
Temas:
Acceso en línea:Texto completo

MARC

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505 0 |a What is management? -- A brief history of management -- The first three steps to becoming a good manager -- Understanding the importance of customers -- Management competencies and styles -- Getting the most from employees -- Organizational structures and cultures -- Managing change -- Managing conflict -- Managing teams and work groups -- Managing by objectives -- Quality -- Ethics -- Leadership -- Management: theory versus practice -- Managing in different cultures -- managerial decision making and problem solving -- Managing time -- Dealing with people in the workplace -- Written business communication -- Presenting yourself and your ideas: mastering the skills of a presentation -- Making meetings matter -- An outline for project or program planning -- Know your product -- Competitive advantage strategy -- The importance of marketing -- Tools for developing external and internal customers -- Pricing -- Business marketing and promotion: a checklist -- Advice -- An A-to-Z business success primer. 
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