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Exemplary Performance : Driving Business Results by Benchmarking Your Star Performers.
When a company brings back the 'lessons learned' from a benchmarking experience, it is often difficult or impossible for the company to take what it has learned and implement these insights within its own culture. This book offers a more productive alternative to these benchmarking exercis...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York :
Wiley,
2013.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Cover; Title Page; Copyright; Appreciation; Contents; Part One: Defining the Opportunity; Chapter 1 The Value of Leveraging the Insights of Your Stars; A Flawed Assumption; The Real Value of Stars; Shifting the Performance Curve; Activity Versus Accomplishment; Summary: The Value Proposition for This Book; Part One: Defining the Opportunity; Part Two: Shifting the Performance Curve; Notes; Chapter 2 Prioritizing Performance Improvement Opportunities; A ''Target Rich'' Environment; Determining Priorities: Alignment with Strategy; Determining Priorities: The Variance in Current Performance.
- Determining Priorities: Estimating the Potential ImpactScoping the Improvement Initiative; Summary; Notes; Chapter 3 Selecting Exemplary Teams and Individuals; Deciding Whether to Focus on Individual or Team Accomplishments; Selecting Your Exemplary Performers; Creating ''Synthetic'' Exemplary Performers; Validation of Exemplary Performer Selection; Summary; Chapter 4 Capturing the Expertise of Your Stars; An Accomplishment-Based Approach to Capturing Expertise; Creating a Profile of Exemplary Performance; A Case Study; Summary; Notes.
- Chapter 5 What Makes Them Tick? How Stars and Exemplary Teams Consistently Exceed ExpectationsA Poignant Example: ''Brace for Impact!''; The Myths of What Makes Stars; What Makes Them Tick?; Summary: The Exemplary Performance System (EPS) Model; Notes; Part Two: Shifting the Performance Curve; Chapter 6 Leading for Exceptional Results; The Power of Systems Thinking; Why Execution Is So Important; Exemplary Performance System (EPS) and ''Face Validity''; Notes; Chapter 7 You Get What You Expect and What You Inspect; The Power of Expectations; Feedback: Breakfast of Champions.
- Effective CoachingSummary; Case Study: Example of Outputs and Criteria for a Business Unit Director; Case Study: Changing Expectations at a Refinery; Notes; Chapter 8 Great Job! Rewards, Recognition, and Consequences; Aligning Recognition and Rewards; Motivators Versus Satisfiers; Additive Impact and Employee Engagement; Summary; Notes; Chapter 9 How to Succeed in Business by Really Trying: Motivation, Intentionality, and Deliberate Practice; Motivation; Key Parts of a Motivational System; Intentionality; Deliberate Practice; Summary; Notes.
- Chapter 10 Replicating Your Stars! Training and Performance SupportWhy Training Is Not the Default Tool for Improving Incumbent Performance; Where to Store Required Skills, Knowledge, and Procedural Information; Designing, Developing, and Delivering Context-Intensive Training; Developing and Implementing Performance Support; Summary; Notes; Chapter 11 Getting Round Pegs in Round Holes: Selecting for Success; Defining Job Requirements; Providing Clarity; Leveraging Job Accomplishments in Selection; Summary; Notes; Chapter 12 Creating Barrier-Free Work Systems.