Cargando…

Customer Relationship Management using Business Intelligence.

This is an important text for all students and practitioners of Business Intelligence (BI) and Customer Relationship Management (CRM). It provides a comprehensive resource for understanding and implementing Enterprise Resource Planning (ERP) and BI solutions Otherin the organisational context. It pr...

Descripción completa

Detalles Bibliográficos
Clasificación:	Libro Electrónico
Autor principal:	Sturdy, Graham
Formato:	Electrónico eBook
Idioma:	Inglés
Publicado:	Newcastle upon Tyne : Cambridge Scholars Publishing, 2012.
Temas:	Customer relations > Management. Business planning. Business intelligence. Economics. Management & management techniques. Customer services. BUSINESS & ECONOMICS > Customer Relations. Business intelligence Business planning Customer relations > Management
Acceso en línea:	Texto completo

Ejemplares similares

Customer relationship management using business intelligence /
por: Sturdy, Graham R.
Publicado: (2012)

Customer relationship management : a global perspective /
Publicado: (2008)

The V-model of service quality : an exploration of African customer service delivery metrics /
por: Whyte, Grafton
Publicado: (2018)

Customer relationship management : how to turn a good business into a great one! /
por: Roberts-Phelps, Graham
Publicado: (2003)

Statistical methods in customer relationship management /
por: Kumar, V., 1957-
Publicado: (2012)

The Customer Centricity Playbook : Implement a Winning Strategy Driven by Customer Lifetime Value /
por: Fader, Peter S., et al.
Publicado: (2018)

Customer Relationship Management : The Bottom Line to Optimizing Your ROI.
por: Anton, Jon, et al.
Publicado: (2001)

Using information to develop a culture of customer centricity : customer centricity, analytics, and information utilization /
por: Loshin, David, 1963-
Publicado: (2014)

Statistical methods in customer relationship management /
por: Kumar, V., 1957-
Publicado: (2012)

Strategic customer management : integrating relationship marketing and CRM /
por: Payne, Adrian, et al.
Publicado: (2013)

Strategic customer management : integrating relationship marketing and CRM /
por: Payne, Adrian, et al.
Publicado: (2013)

Customer-centric marketing : supporting sustainability in the digital age /
por: Richardson, Neil Andre Asselbroug
Publicado: (2015)

Strategic customer management : strategizing the sales organization /
por: Piercy, Nigel, et al.
Publicado: (2009)

Be your customer's hero : real-world tips & techniques for the service front lines /
por: Toporek, Adam
Publicado: (2015)

What customers crave : how to create relevant and memorable experiences at every touchpoint /
por: Webb, Nicholas J., 1958-
Publicado: (2017)

The small business' guide to Social CRM : build customer relationships that will accelerate your business /
por: Jamieson, Craig M.
Publicado: (2014)

Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
por: Goodman, John A.
Publicado: (2009)

Service design for business : a practical guide to optimizing the customer experience /
por: Reason, Ben, 1972-, et al.
Publicado: (2016)

The hidden power of your customers : four keys to growing your business through existing customers /
por: Carroll, Becky, 1966-
Publicado: (2011)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
por: Blunt, Carolyn, 1976-
Publicado: (2013)

Augmented customer strategy : CRM in the digital age /
Publicado: (2019)

Customer experience management : a revolutionary approach to connecting with your customers /
por: Schmitt, Bernd
Publicado: (2003)

Customer relationship management systems handbook /
por: Sharp, Duane E.
Publicado: (2003)

Customer experience 3.0 : high-profit strategies in the age of techno service /
por: Goodman, John A.
Publicado: (2014)

Managing the new customer relationship : strategies to engage the social customer and build lasting value /
por: Gordon, Ian, 1952 June 19-
Publicado: (2013)

It's the customer, stupid! : 34 wake-up calls to help you stay client-focused /
por: Aun, Michael
Publicado: (2011)

Strategic customer management : strategizing the sales organization /
por: Piercy, Nigel, et al.
Publicado: (2009)

The the Art of CRM : Proven Strategies for Modern Customer Relationship Management.
por: Fatouretchi, Max
Publicado: (2019)

Customer-driven services management /
por: Balachandran, S., 1932-
Publicado: (2004)

Customer service training /
por: Delvin, Kimberly
Publicado: (2015)

Customer service training /
por: Delvin, Kimberly
Publicado: (2015)

The ten principles behind great customer experiences /
por: Watkinson, Matt
Publicado: (2013)

Service design for business : a practical guide to optimizing the customer experience /
por: Reason, Ben, 1972-, et al.
Publicado: (2016)

Customer Relationship Management (CRM) for Medium and Small Enterprises : How to Find the Right Solution for Effectively Connecting with Your Customers.
por: Specchia, Antonio
Publicado: (2022)

Connected CRM : implementing a big-data-driven, customer-centric business strategy /
por: Williams, David, 1963-
Publicado: (2014)

Connected CRM : implementing a big-data-driven, customer-centric business strategy /
por: Williams, David, 1963-
Publicado: (2014)

Managing customer relationships on the internet /
Publicado: (2006)

The business value of developer relations : how and why technical communities are key to your success /
por: Thengvall, Mary
Publicado: (2018)

The value of the customer relationship /
por: Angelini, Antonella
Publicado: (2018)

Managing quality customer service : a practical guide for establishing a service operation /
por: Martin, William B.
Publicado: (1989)