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Microsoft System Center 2012 service manager cookbook /
This book is written in practical cookbook style and it offers learning through vivid examples and. Each chapter contains step-by-step instructions about everything necessary to execute a particular task. The book is designed so that you can read it from start to end for beginners or just open up an...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Otros Autores: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Birmingham :
Packt Pub.,
2012.
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| Temas: | |
| Acceso en línea: | Texto completo Texto completo |
Tabla de Contenidos:
- Microsoft System Center 2012 Service Manager Cookbook; Microsoft System Center 2012 Service Manager Cookbook; Credits; About the Authors; About the Reviewers; www.PacktPub.com; Support files, eBooks, discount offers and more; Why Subscribe?; Free Access for Packt account holders; Instant Updates on New Packt Books; Preface; What this book covers; What you need for this book; Who this book is for; Conventions; Reader feedback; Customer support; Downloading the example code; Errata; Piracy; Questions; 1. ITSM Frameworks and Processes; Introduction; Understanding ITSM frameworks; Getting ready.
- How to do it ... How it works ... ; ITIL© processes; Getting ready; How to do it ... ; How it works ... ; See also; Creating an Asset Management process; Getting ready; How to do it ... ; How it works ... ; There's more ... ; See also; Creating a Configuration Management System (CMS) process; Getting ready; How to do it ... ; How it works ... ; See also; Creating a Service Request Fulfillment process; Getting ready; How to do it ... ; How it works ... ; Creating an Incident and Problem Management process; Getting ready; How to do it ... ; Incident Management; Problem Management; How it works ...
- Creating a Change and Release Management processGetting ready; How to do it ... ; How it works ... ; There's more ... ; Creating an IT Service Desk process; Getting ready; How to do it ... ; How it works ... ; Service Level Management process; Getting ready; How to do it ... ; How it works ... ; 2. Personalizing SCSM 2012 Administration; Introduction; Configuring how long to keep your SCSM data; Getting ready; How to do it ... ; How it works ... ; There's more ... ; Configuration Items data grooming using the console; See also; Configuring the Incident Management global settings; Getting ready; How to do it ...
- How it works ... Configuring the Service Requests, Activity, Release, Knowledge, and Change Management global settings; Getting ready; How to do it ... ; How it works ... ; Working with Prefix settings; File attachment settings; Configuring the behavior of child incidents when resolving, reactivating, and closing the parent Incident; Getting ready; How to do it ... ; How it works ... ; Auto resolution of child incidents; Auto reactivation of child incidents; Status of child incidents when linked with a parent; Configuring Priority and Urgency for your SLA targets; Getting ready; How to do it ...
- How it works ... See also; Configuring global e-mail notification infrastructure settings; Getting ready; How to do it ... ; How it works ... ; Creating Management Packs in the Authoring tool to save your SCSM personalization; Getting ready; How to do it ... ; How it works ... ; There's more ... ; Initial baseline and standards; Editing options and flexible customization; See also; Creating formatted e-mail notification templates; Getting ready; How to do it ... ; How it works ... ; See also; Creating a basic queue; Getting ready; How to do it ... ; How it works ... ; See also.