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Systems thinking in the public sector : the failure of the reform regime ... and a manifesto for a better way /
The free market has become the accepted model for the public sector. And so, in the UK and elsewhere, there's been massive investment in public sector 'improvement', 'customer choice' has been increased and new targets have been set and refined. But our experience is that th...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Axminster, United Kingdom :
Triarchy Press,
2008.
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| Edición: | 1st ed. |
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Cover; Cover2; Contents; Introduction; Chapter 1: In the beginning the emergence of a new ideology; Chapter 2: Do people want 'choice'?; Chapter 3: From particular case to general rule: ministers managing benefits; Chapter 4: The present style of management; Chapter 5: Systems thinking: a better way to make the work work; Chapter 6: Purpose
- measures
- method; Chapter 7: An irrational belief in targets; Chapter 8: 'Deliverology': the science of delivery, or dogmatic delusion?; Chapter 9: Taking the value out of policing; Chapter 10: Failing those who need care.
- Chapter 11: A gloomy vision: public-service factoriesChapter 12: Is 'Public Value' the answer?; Chapter 13: Is 'citizen empowerment' the answer?; Chapter 14: The regime: systemically incapable of doing the right thing; Chapter 15: Reforming the regime; Addendum; Index; About Triarchy Press; About the Author.