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Systems thinking in the public sector : the failure of the reform regime ... and a manifesto for a better way /
The free market has become the accepted model for the public sector. And so, in the UK and elsewhere, there's been massive investment in public sector 'improvement', 'customer choice' has been increased and new targets have been set and refined. But our experience is that th...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Axminster, United Kingdom :
Triarchy Press,
2008.
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| Edición: | 1st ed. |
| Temas: | |
| Acceso en línea: | Texto completo |
| Sumario: | The free market has become the accepted model for the public sector. And so, in the UK and elsewhere, there's been massive investment in public sector 'improvement', 'customer choice' has been increased and new targets have been set and refined. But our experience is that things haven't changed much. This is because governments have invested in the wrong things. Belief in targets, incentives and inspection; belief in economies of scale and shared back-office services ... are all wrong-headed ideas. John Seddon here dissects the changes that have been made in a range of services. His descriptions beggar belief, though they would be funnier if it wasn't our money that was being wasted. In place of the current mess, he advocates a Systems Thinking approach where individuals come first, waste is reduced and responsibility replaces blame. It's an approach that is proven, successful and relatively cheap - and one that governments around the world, and their advisers, need to adopt urgently. |
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| Descripción Física: | 1 online resource (viii, 216 pages) : illustrations |
| Bibliografía: | Includes bibliographical references and index. |
| ISBN: | 9781908009654 1908009659 1283378957 9781283378956 1908009330 9781908009333 9786613378958 661337895X |