Better Patient Feedback, Better Healthcare.

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Until recently, patient feedback has not had a very high profile in clinical practice. There has been no tradition of systematically gathering and tracking patient feedback over time? let alone using the findings to continually review and improve services. Why is it so vital to gather patient feedba...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Mahmud, Taher
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Keswick : M & K Update Ltd, 2011.
Temas:
Physician and patient.
Physician-Patient Relations
Relations médecin-patient.
Physician and patient
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Cover
  • Prelims
  • Contents
  • About the author
  • Introduction
  • Chapter 1 Fundamentals of Patient Feedback
  • Chapter 2 A Blueprint for Substantial Change
  • Chapter 3 The Role of Governing Organisations
  • Chapter 4 The Psychology of Better Communication
  • Chapter 5 Healing the Healthcare System
  • Chapter 6 Understanding Patient-centred Care
  • Chapter 7 Achieving Patient Involvement
  • Chapter 8 Dealing with Negative Patient Feedback
  • Chapter 9 Measuring Progress
  • Index.

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