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Practical insights on customer service : an African perspective.
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
London :
Adonis & Abbey Publishers,
2011.
|
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Title Page; Contents; Chapter 1; Conclusion; Chapter 2; Builds long-term relationships; Conclusion; Chapter 3; Conclusion; Chapter 4; Conclusion; Chapter 5; Conclusion; Chapter 6; Conclusion; Chapter 7; Conclusion; Chapter 8; Conclusion; Chapter 9; Conclusion; Chapter 10; Do utility companies give good service?; What influences our opinions about service?; Time management in Africa; Conclusion; Chapter 11; Conclusion; Chapter 12; Conclusion; Chapter 13; Conclusion; Chapter 14; Conclusion; Chapter 15; Conclusion; Chapter 16; Conclusion; Chapter 17.
- While the social situation will govern what manners are appropriate, some general rules apply. Conclusion; Chapter 18; Conclusion; Chapter 19; Chapter 20; Chapter 21; What happened?; Conclusion; Chapter 22; Conclusion; Chapter 23; Bibliography; Index.