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|a f------
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|a HF5415.5
|b .C45 2011eb
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|a UAMI
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| 100 |
1 |
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|a Chinunda, Emmanuel Danstan.
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| 245 |
1 |
0 |
|a Practical insights on customer service :
|b an African perspective.
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| 260 |
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|a London :
|b Adonis & Abbey Publishers,
|c 2011.
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| 300 |
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|a 1 online resource
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| 336 |
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|a text
|b txt
|2 rdacontent
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| 337 |
|
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|a computer
|b c
|2 rdamedia
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| 338 |
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|a online resource
|b cr
|2 rdacarrier
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| 588 |
0 |
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|a Print version record.
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| 504 |
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|a Includes bibliographical references and index.
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| 505 |
0 |
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|a Title Page; Contents; Chapter 1; Conclusion; Chapter 2; Builds long-term relationships; Conclusion; Chapter 3; Conclusion; Chapter 4; Conclusion; Chapter 5; Conclusion; Chapter 6; Conclusion; Chapter 7; Conclusion; Chapter 8; Conclusion; Chapter 9; Conclusion; Chapter 10; Do utility companies give good service?; What influences our opinions about service?; Time management in Africa; Conclusion; Chapter 11; Conclusion; Chapter 12; Conclusion; Chapter 13; Conclusion; Chapter 14; Conclusion; Chapter 15; Conclusion; Chapter 16; Conclusion; Chapter 17.
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| 505 |
8 |
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|a While the social situation will govern what manners are appropriate, some general rules apply. Conclusion; Chapter 18; Conclusion; Chapter 19; Chapter 20; Chapter 21; What happened?; Conclusion; Chapter 22; Conclusion; Chapter 23; Bibliography; Index.
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| 590 |
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|a ProQuest Ebook Central
|b Ebook Central Academic Complete
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| 650 |
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0 |
|a Customer services
|z Africa.
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| 650 |
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0 |
|a Business enterprises
|z Africa.
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| 650 |
|
6 |
|a Service à la clientèle
|z Afrique.
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| 650 |
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6 |
|a Entreprises
|z Afrique.
|
| 650 |
|
7 |
|a Business enterprises
|2 fast
|
| 650 |
|
7 |
|a Customer services
|2 fast
|
| 651 |
|
7 |
|a Africa
|2 fast
|1 https://id.oclc.org/worldcat/entity/E39PBJkHrMyfHC67yqRTycbrv3
|
| 758 |
|
|
|i has work:
|a Practical insights on customer service (Text)
|1 https://id.oclc.org/worldcat/entity/E39PCXmyPK37qYw47Yhb3RMf83
|4 https://id.oclc.org/worldcat/ontology/hasWork
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| 776 |
0 |
8 |
|i Print version:
|a Chinunda, Emmanuel Danstan.
|t Practical insights on customer service.
|b Large type ed., 1st ed.
|d London : Adonis & Abbey Publishers, 2011
|z 9781906704858
|w (OCoLC)779269854
|
| 856 |
4 |
0 |
|u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=3111185
|z Texto completo
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|a ebrary
|b EBRY
|n ebr10594068
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|a Askews and Holts Library Services
|b ASKH
|n AH32658444
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|a 92
|b IZTAP
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